Jacquiline dela Cruz

About the Candidate

JACQUILINE S. DELA CRUZ
Taguig City, Philippines
(+63) 926 726 1555
Email: [email protected]
PROFILE:
Dedicated and detail-oriented Accounting and Payroll Clerk with over six years of experience
supporting financial and payroll operations in both educational and manufacturing environments. Proven
track record of ensuring accurate payroll processing, maintaining organized financial records, and
providing reliable administrative support to management and staff. Recognized for strong attention to
detail, integrity in handling confidential information, and the ability to meet deadlines in fast-paced work
settings.
With hands-on experience in payroll computation, timekeeping, and basic bookkeeping, I bring strong
organizational and numerical skills essential for accounting-related roles. My background includes
working closely with employees, supervisors, and management to resolve payroll concerns, prepare
reports, and ensure compliance with internal policies. I am dependable, adaptable, and committed to
delivering accurate work.
CORE PROFICIENCIES:
Payroll Processing & Timekeeping | Basic Accounting & Bookkeeping | Records and File Management |
Accounts Payable Support | Financial Documentation & Reporting | Data Entry & Accuracy |
Confidential Record Handling | Administrative & Clerical Support | Time Management & Organization |
Proficiency in MS Word and Excel
PROFESSIONAL EXPERIENCES:
Team Lead
Accenture, Inc. July 2010 – December 2024 (Note: from Agent/SME/TL – call center industry》
international accounts)
Supervised and led a team of customer service agents to ensure consistent high-quality performance
and excellent customer experience.
Managed daily work assignments, schedules, and task distribution to meet productivity and service
level targets.
Monitored individual and team performance using KPIs and provided regular coaching, feedback, and
performance evaluations.
Identified performance gaps and implemented improvement plans to support team development.
Conducted team huddles, one-on-one sessions, and performance reviews to motivate and engage team
members.
Handled escalated customer concerns and provided resolution support to agents when needed.
Assisted in training new hires and mentoring team members to improve product knowledge and
communication skills.
Collaborated with managers and other team leads to improve processes and workflow efficiency.
Prepared performance reports and updates for management review.
Promoted teamwork, accountability, and a positive work environment.
Demonstrated strong problem-solving skills in handling operational and people-related concerns.
Ensured compliance with company policies, client requirements, and quality standards.
Customer Service Representative
Teleperformance (Telco) May 2007 – January 2010
Handled billing and technical issues
Accounting/Payroll Clerk
FALCON School (education) April 2005 – April 2007
Processed employee payroll accurately and on time.
Managed billing and collections, including preparation of statements and follow-ups on payments.
Generated financial and administrative reports to support management decisions.
Prepared and submitted government-mandated reports such as SSS, PhilHealth, Pag-IBIG, and
withholding taxes.
Maintained organized records of financial transactions and employee documents.
Ensured confidentiality and accuracy in handling payroll and financial data.
Provided occasional secretarial and administrative support, including document preparation, filing,
and coordination.
REMCOR MFG Corp (manufacturing company) – January 2000 to December 2004
Handled payroll processing, including computation of wages, overtime, and deductions.
Prepared and issued invoices, delivery receipts, and purchase orders.
Generated key financial reports such as Accounts Receivable, Accounts Payable, and Inventory
reports.
Monitored collections and coordinated with clients regarding payments.
Prepared and processed government compliance reports including SSS, PhilHealth, Pag-IBIG, and
withholding taxes.
Provided occasional secretarial and administrative support, including document preparation, filing,
and coordination.
Maintained accurate records and ensured timely submission of reports.
EDUCATION:
Bachelor of Science in Accountancy
Polytechnic University of the Phil (PUP Sta Mesa) – 1995 to 1999
TRAININGS:
Online Bookkeeping Training Using Quickbooks
English Language Proficiency Training
Basic Virtual Assistant Training
Online Bookkeeping Training Using Xero
Clairvoyance Training Center