Jacquiline Pareñoo

About the Candidate

 

 

Jacquiline Pareño

 

Contact:

Email: [email protected]

Mobile: 09097084741
 

Skills
·    Customer engagement

·    Reservation software

·    Phone etiquette

·    Typing speed

·    Telephone reception

·    Call control

·    Telephone reservations

·    International travel

·    Hotel accommodations

·    Travel bookings

·    Record preparation

·    Schedule maintenance

·    Transportation information

·    Travel planning

·    Cost planning

·    Travel sales

·    Customer reservations

·    Production leadership

·    Travel reservations

·    Problem-solving

·    Data entry

·    Payment processing

·    Phone and email etiquette

·    Active listening

·    Customer service

·    Issue resolution

·    Detail-oriented

·    Team collaboration

·    Reservation management

·    Microsoft office

·    Computer reservation software

·    Accommodation planning

·    Decision-making

·    Reservation confirmation

·    Documentation

·    Corporate travel

·    Sabre software

·    [Language] fluency

·    Staff training

·    Regulatory compliance

·    Special needs assistance

·    Critical thinking

·    Passenger assistance

·    Creative thinking

·    Itinerary planning

·    Flexible schedule

·    Customer documentation review

·    Baggage handling procedures

·    Lost baggage tracing

·    Teamwork and collaboration

·    Quick thinking

·    Time management

·    Attention to detail

·    Problem-solving abilities

·    Multitasking Abilities

·    Reliability

·    Excellent communication

·    Organizational skills

·    Verbal and written communication

·    Self motivation

·    Product knowledge

·    Complaint handling

·    Professionalism

·    Quality control

·    Time management abilities

·    Continuous improvement

Professional in customer service with significant experience in managing reservations and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes. Employers value leadership, dependability, and proactive approach.
Work History
 

2024-10-

2025-10

 

 

 

 

 

 

2024-11-

08-2025

 

 

 

 

 

2024-06 – 2025-03

Customer Service Representative

GovAssist

Helping customer with their passport needs, visa and ESTA applications. Handling emails, chats and phone calls.

 

Customer Service Representative

Concentrix Malaysia

Helping customers booking their airline reservation.

Handling phone calls and answering queries. >>>

 

Pet Reservation Agent

Four Paws Inn, California
We take calls from customers who want to book reservations for their pets. We go over what they should and shouldn’t bring, discuss to them about fees and charges. Once they’re good with everything, we lock in their preferred dates. We also let them know about extra services they can add, like grooming or baths.

2020-01 – 2024-08

KYC Analyst, Fraud Analyst, SMB Specialist

TDCX SDN BDH. , Malaysia
SMB
Addressing customer inquiries and providing assistance with account integration. Communicating through chat platforms and composing responses, including the use of predefined email templates, to ensure efficient and professional customer support

Risk
Acts as the primary point of contact for customers inquiring about the reasons behind the suspension of their payouts. Provides clear and accurate information regarding the terms of service agreement, ensuring that customers are well-informed about prohibited and permissible items prior to onboarding their business. Ultimately, our role is to assist in mitigating risks associated with businesses utilizing our services.

Fraud Analyst, KYC Analyst, Gelato

“A KYC (Know Your Customer) analyst is responsible for thoroughly reviewing all documents submitted by customers, ensuring their validity and authenticity before onboarding their accounts. The Financial Crime team focuses on validating all customer information, including business entities, personal identification, and residential addresses. Gelato verification entails reviewing a customer’s selfie for accuracy and compliance.

Fraud analysts conduct underwriting assessments of submitted documents, adhering to the company’s established requirements and guidelines. In addition, they analyze data and information to identify fraudulent or suspicious transactions associated with accounts. Lastly, comprehensive reviews are conducted on newly created accounts to facilitate the early detection and prevention of fraudulent activities

 

 

2022-09 – 2023-11

Appointment Setter

Senior Healthcare Team, Florida
As Medicaid representatives, we reach out to prospective seniors to assist them in obtaining medical insurance. After presenting the benefits and gauging their interest, we arrange an appointment for them to consult with our senior medical insurance representative to finalize the process.

2021-10 – 2023-10

REVA Cold Caller, Lead Manager, D&T

Courtesy Home Buyers, Richmond VA
As cold caller, we are calling leads of prospective home seller. Once they show interest of selling their houses were going to provide the information to the acquisition department for them to follow through. As for cold calling manager, I handle all the leads of the people who showed interest of selling their home and make sure to get all their details. For disposition and transaction, were the last part of closing the deal. We monitor the properties, coordinates with the acquisition managers and lawyers for deal closure.

2015-03 – 2020-01

Collections Agent, Escalation, SME, QA

Afni Philippines , Quezon City, Metro Manila, Philippines
Collections Agent: Responsible for answering phone calls and assisting customers with payment processing. This includes performing ad hoc services, such as enrolling customers’ bank accounts in autopay and providing billing explanations.

Escalation Agent (Tier 2): Tasked with assisting agents during escalation calls involving customers who wish to speak to higher-level representatives. We act as supervisors, addressing and resolving concerns to pacify customers. Additional responsibilities include performing ad hoc services such as providing credits for issues unrelated to system concerns.

Subject Matter Expert (SME): Conducting floorwalks to assist agents with real-time inquiries regarding processes. Collaborating with the training team to evaluate and deliberate on agents who demonstrate potential to join the team.

Quality Analyst: Ensuring all analyses and decisions align with the company’s quality standards. Responsible for developing and implementing inspection activities, identifying and resolving problems, and delivering satisfactory outcomes. For unusual processes, corrective actions are applied. Tasks also include auditing calls and conducting weekly calibration sessions with supervisors, managers, and clients to ensure alignment with the company’s processes.

2013-05 – 2015-03

Ticketing / General Reservation Agent

Teleperformance Philippines , SM FAIRVIEW Quezon City
We assist customers with booking their flights and arranging seating preferences. Our services include addressing inquiries related to baggage information, check-in procedures, and, most importantly, providing guidance on TSA rules and regulations. As ticketing agents, we are responsible for issuing tickets and processing itinerary changes.

2011-09 – 2013-05

Customer Service, Broadband Specialist

Results Manila, Silvercity Frontera Verde Heights Ortigas Pasig
Handling phone calls to assist customers with phone activation, adding minutes, addressing general inquiries, and guiding them in programming their devices. As part of broadband support, we provide assistance with basic troubleshooting. If the issue remains unresolved, we create a ticket to escalate the matter to the field technical team for manual inspection and installation.

2011-04 – 2011-09

Customer Retention Specialist – Loyalty

Techmahindra, Libis Quezon City
Long-time customers contact us to inquire about the phones or items they are eligible to receive for free based on their accumulated points and loyalty. We review all available items aligned with their points and provide them with suitable options. Once the customer selects an item of their choice, we proceed to process the request and arrange for its delivery to their address.

2010-08 – 2011-04

Customer Service Representative

Pacific Hub Corporation, Shaw Blvd. Mandaluyong City
Answering customer’s query over the phone. Provide basic troubleshooting techniques if their phone is not working. Checking for area with power outages, monitoring customers balance and activating roaming services for them.
Education

2015-04

Bachelor of Science: Entrepreneurial Management

Polytechnic University of The Philippines – Manila
·   [Scholarship Name], [Year Awarded] from [Awarding Body]