Jairus Alfonso

I handle an estimate of 30 inbound calls a day.
Iassist customers with internet and telephone concerns.
I do remote troubleshooting and walk through customers to manual troubleshooting such as rebooting the modem, unplugging the telephone from the base unit, plugging a corded telephone to the junction box.
I also create repair ticket if such troubleshooting has not made any difference to the service.
(where the repair technician will be dispatched in order to see and fix the issue physically).
Collaboration with other departments such as customer service is another thing in which we discuss the billing adjustment or credit for the customer’s account for not having a service in certain days.