Janica Velasco

About the Candidate

As a Virtual Assistant and Customer Service Representative for a brand manufacturer, I managed both inbound and outbound sales operations, overseeing posting and ads to enhance brand visibility. Handling customer inquiries through various channels, including email, call, and chat, I provided timely and personalized assistance to ensure customer satisfaction. Additionally, I spearheaded creative initiatives, crafting compelling content to reach target audiences effectively. My multifaceted role enabled me to contribute to the company’s success by driving sales and fostering positive customer relationships.