Jesa Kris Bernardo

About the Candidate

 

OBJECTIVE:

•       To obtain a position that utilizes and enhances my customer service, organizational, ability to well work with others, quick learning skills and creative talents that I have acquired in my past six years of hospitality & customer service experiences from different reputable companies and use, share these skills to others.

 

SKILLS AND QUALIFICATIONS:

•       Computer literate with the application of ms word, ms power point and ms excel.

•       Basic knowledge in professional management and property management system (Micros Fidelio system).

•       Familiar of the casino operations.

•       Ability to listen to and correspond with customers (guests).

•       Excellent guest relations skills, neat and well groomed appearance.

•       Can work in a flexible shifting schedule and can easily work, stand and walk for long periods.

•       Hard working and willing to be trained.

•       Can speak, write and communicate well in English.

 

EDUCATIONAL BACKGROUND:

•       BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

(MAJOR IN MANAGEMENT)

BATCH 2010-2012

INTERNATIONAL ACADEMY OF MANAGEMENT AND ECONOMICS (I/AME)

NoliSantosInternationalCenter

1061 Metropolitan Avenue, San Antonio Village Makati City, Philippines

 

•       HOTEL AND RESTAURANT SERVICES

Ladderized program accredited by TESDA

BATCH 2005-2009

OUR LADY OF FATIMAUNIVERSITY

Mc Arthur Highway, Fatima Valenzuela City, Philippines

 

 

 

 

 

 

 

 

WORK EXPERIENCES:

 

•       ADMN

JULY 2022 – PRESENT

RISING SUN WAREHOUSING AND LOGISTICS CORP

 

➢  Perform technical and functional admin operation duties as per the regulations of management.

 

➢  Encodes, Manage, Records of cash flows.

 

➢  Bank Transactions and communicates to suppliers, clients regarding incoming shipments.

 

➢  Keep record of incoming shipments, process of documents, sending, filling and coordination with clients.

 

➢  Direct coordination to clients and preparing payables for them.

 

 

 

•       OWNER

JANUARY 2018 – PRESENT

ONLINE BUSINESS TRADING

 

•       OWNER

December 2015 – February 2017

PINK BLOSSOM’S SPA
•       CASINO DEALER

October2014 – September 2015

SOLAIRE RESORT & CASINO / BLOOMBERRY   RESORTS

➢  Perform technical and functional gaming duties as per the regulations of casino management.

 

➢  Ensure that every bet is within the maximum and minimum table limits. Handle table games as per established guidelines.

 

➢  Understand and follow gaming procedures at all times.

 

➢  Exchange cash for tokens and chips.

 

➢  Ensure that gaming table is ready with required wagers to proceed.

 

➢  Maintain game pace fast and smooth by handling cards, chips, money, dice and other equipment efficiently.

 

➢  Remind players about rules and regulations of the games.

 

➢  Keep record of the bet amount accurately and collect bets from losers and pay bets to winners appropriately.

 

➢  Create enjoyable and fun atmosphere by attending to players’ needs politely.

 

➢  Report any unlawful act to the floor manager immediately.

 

➢  Create a lively gaming experience for players.

 

➢  Communicate to Pit Supervisor regarding customer request or disturbed situation which is not in the jurisdiction of casino dealer for further action.

 

•       CONCIERGE / VIP ASSOCIATE                                                               August 16, 2014 – September 2014

AROLLA VALLEY JUNKET -CASINO VIP

 

SOLAIRE RESORT & CASINO MANILA

➢  Dealing with hotel room bookings.

➢  Preparing guest arrival and departure transportation and ARO requests.

➢  Preparing expenses of guest / agents and receives payments.

➢  Answering and forwarding calls.

➢  Preparing room keys before guest arrives.

➢  Dealing with special requests from guests / agents like storing valuable items, storing luggage’s, making reservations to restaurants and other hotel bookings.

➢  Processing check in and check outs.

➢  Book flight tickets of guests / agents.

➢  Contacts housekeeping and maintenance staff if guests have any concerns.

➢  Review accounts and charges with guests during the check -out process.

➢  Post charges such those for rooms, food and other chargeable consumed by guests using our own system.

•       PROPERTY MANAGEMENT SERVICES ASSISTANT/ADMIN               JULY 17, 2013 – August 2014 HEALTHTY OPTIONS CORPORATION

 

➢  Prepares Local Purchase Orders.

➢  Coordinating to suppliers, contactors for schedules (delivery, permit, follow- ups, completion) .

➢  Process of Sales Invoices, Statement of Account for payment.

➢  In- charge for both Warehouse and Office Management.

➢  Process request of repairs and maintenance from stores.

➢  Process Office Supplies request from stores.

➢  Monitoring and Inventory of supplies.

➢  Analyze, make & implement process improvement for Admin.

➢  Receiving of goods/ items from suppliers and contractors.

➢  Monitoring of construction related requests.

➢  Petty cash fund holder.

➢  Process LTO registration for vehicles.

➢  Monitoring of repairs & maintenance of stores ( Pest control , chiller/freezer, A/C units, Electrical, Fire Safety).

➢  Reviews contacts of suppliers & other partner in business.

➢  Negotiates contract price, cost to suppliers, contractors.

➢  Month end reports, assessments, recommendations.

 

•       FRONT DESK ASSOICATE/ HR                                                 JULY 26, 2012 to  JUNE  16, 2013

HEALHTY OPTIONS CORPORATION

Duties and Responsibilities:

➢  Operates switchboard equipment in order to answer incoming calls; determines intent of caller and makes appropriate connection.

➢  Responsible for maintaining and updating telephone directories and meeting schedules.

➢  Responsible for reporting telephone equipment or service complaints and problems.

➢  Answers, screen calls and connect it to the correct person.

➢  Responsible for receiving all incoming letters, billing statements, other documents and ensures that it will be delivered to the right person within the day.

➢  Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.

➢  Responsible for welcoming guest and suppliers.

➢  Offers assistance to customers.

➢  Handle Company’s government remittances (e.g. Philhealth, SSS contributions).

➢  Issuance of Philhealth certificate of contributions.

➢  Responsible for inviting the applicants thru online, job fair, career page of Healthy Options and text them for follow up.

➢  Encodes CV’s of applicants and update our database.

➢  Responsible in ordering food for trainings, seminars and formulate request payment form.

➢  Responsible for maintaining our Plantilla (total number of employees) Monthly.

➢  Responsible for doing Birthday and Anniversary calendar monthly.

➢  Handle training/seminar registration and payment.

 

•       Guest Service Assistant                                                                                    2010 – 2012

(Under Joseph Ang)

PAGCOR HYATT

Duties and Responsibilities:

➢  Entices guest participation, sustains player accounts and records information for future references.

➢  Inventory of cash chips, NNC chips, cheque’s, cash and other documents every shift and endorse to the next shift.

➢  Monitors Guest starting capital money; how much money guest loose or win in every each game; changing cash chips to NNC while playing.

➢  Identifies valuable players and coordinates with the casino management, pit boss, cashiers.

➢  Checks out on customer satisfaction, encourage participation and provide solutions to possible customer complaints.

➢  Assists casino guests with their requests, needs and introduce the available facilities and casino plays.

➢  Provides and offers other services and assistance to our guest such as food, drinks, transportation and accommodation.

➢  Assisting guest for Cash in & cash out at the cashier.

➢  Safe keep of NNC and Negotiable Chip.

 

•       VIP Assistant                                                                                                  July 2009 –  January 2010

(Under MJ Group)

Resort’s World Manila

➢  Assists guest/players upon arrival in the gaming area.

➢  Authorized and personal assistant of each guest in rolling/chip washing.

➢  Provides guest needs in gaming such as personal request that  concerns and will give them the best satisfaction that the company can provide  for them.

➢  Maintain consistency and accuracy on recording the full amount of rolling chips on the acknowledge receipt and rolling cards.

➢  Candidate must be alert and attentive to the needs of the player.

➢  Promotes positive guest/team member relations at all times by providing friendly customer service to players and being available to meet their requirements.

➢  Maintain excellent grooming and personal conduct according to company standards.

•       Head Waitress / Trainee Bar Supervisor                                                            2008 – 2010

GWEILOS BAR AND RESTAURANT EASTWOOD

Duties and Responsibilities:

➢  Responsible for supplies inventory.

➢  Responsible for the whole operations of the establishment under the supervision of my manager.

➢  Conducts everyday coaching to staffs  before store operation;

➢  In change for welcoming the guest before being headed to their tables.

➢  Ensure that the cleanliness and organization of your team are within the management guidelines.

➢  Carry out additional tasks as instructed and by reasonable request from my manager.

➢  Analyze, make & implement process improvement for ➢ Handle reservations and in house events.

➢  Handle customer complaints.

➢  Monitoring of our daily sales and target.

➢  Taking orders, serve food to the guest in appropriate time and manner.

➢  Ensure that the establishment is all clean, all in set up before & after the operation.

➢  Responsible for training new staff.

➢  Responsible for making monthly sales report.

➢  Conductmeetings; motivate the team to achieve goals of the establishment.

➢  Cashiering, bartending, serving, ordering & other tasks are required to do; Frontline support transactions and inquiries.

•       CATERING ATTENDANT  (On Call / Part Time)

ERH CATERING SERVICES                                                                                                                           2008 – 2009

Duties and Responsibilities:

➢  Making sure that thetrays, utensils, napkins, plates & etc. are always clean and readily available.

➢  Storing food items carefully.

➢  Maintaining high sanitary standards in the kitchen and serving area.

➢  Providing prompt, efficient and friendly service to our customers.

➢  Responsible in the service area setup; table skirting, buffet table set up.

➢  Required to do back of the house support like dishwashing, inventory of utensils after the event.

➢  In charge for food portioning and replenishes of food on buffet table.

➢  Responsible for cleaning and clearing out of thematerials after the event.

 

PERSONAL INFORMATION:

•       AGE:     38 years old

•       SEX:  Female • HEIGHT:  5’4

•       WEIGHT: 61kgs

•       BIRTHDAY:  November 13, 1987

•       BIRTH PLACE:Quezon city

•       CIVIL STATUS:  Single

•       RELIGION:  Catholic

 

CHARACTER REFERENCES:

•       JOHLERY CULAJARA

0917-8361171