Jessa Marie Bacalso

About the Candidate

JESSA MARIE BACALSO
📍 Philippines
📞 +63-927-583-2369 | 📧 [email protected]

PROFESSIONAL SUMMARY
Detail-oriented and highly organized Executive Assistant with over three years of experience in real estate investment, virtual assistance, and administrative support. Skilled in project management, social media management, cold calling, and CRM tools. Proven ability to manage client schedules, handle communications, and optimize workflow efficiency. Passionate about delivering top-tier executive support and streamlining operations for business success.

WORK EXPERIENCE
Executive Assistant
Grail Homes LLC. (Real Estate Investment) | Detroit, Michigan, USA
📅 November 2020 – September 2024 (3 years, 10 months)

• Conducted cold calling for real estate lead generation.
• Managed projects and coordinated tasks across multiple platforms.
• Handled social media management and online marketing.
• Designed and maintained company websites (Carrot Website, Resimpli, Wix).
• Managed client schedules, coordinated appointments, and meetings.
• Prepared reports, presentations, and spreadsheets to track project progress.
• Trained and supervised new mentees under a mentorship program.
• Managed email marketing and client communications.
• Performed various administrative and operational tasks.

Appointment Setter
Holder Investments Group (Real Estate) | Atlanta, Georgia, USA
📅 April 2022 – October 2022 (6 months)

Customer Service Representative
Teletech (BPO) | Cebu City, Philippines
📅 June 2019 – February 2020 (8 months)

Customer Service Advisor
Concentrix CVG Philippines Inc. (BPO) | Cebu City, Philippines
📅 November 2018 – June 2019 (7 months)

Customer Service Representative
Qualfon (BPO) | Cebu City, Philippines
📅 May 2018 – December 2018 (7 months)

EDUCATION
Bachelor of Arts in English Language Studies
📍 La Consolacion College – Bacolod | Graduated: 2023-2024

Bachelor of Science in Information Technology (First-Year Undergraduate)
📍 Central Philippines State University | 2017-2018

Junior High School Level Accreditation
📍 Alternative Learning System (ALS) | Passed: 2015

Elementary Education
📍 Greenville Elementary School | 2011-2012

CERTIFICATIONS
Teacher Certification Program – La Consolacion College – Bacolod (2024-2025)
English for Business and Entrepreneurship – TESDA (May 23, 2023)
Introduction to Human Resource Management – Saylor Academy (May 23, 2023)

COMPETENCIES & SKILLS
English Language Proficiency
EF SET Certificate – 78/100 (C2 Proficient) (May 23, 2023)

Technical & Administrative Skills
✅ Microsoft Office Suite (Word, Excel, PowerPoint)
✅ Spreadsheets & Data Analysis (Google Sheets, Excel)
✅ Project Management Tools (Asana)
✅ Website Design & Builder Tools (Carrot Website, Resimpli, Wix)
✅ Graphic Design Tools (Canva)
✅ Communication & Collaboration Tools (Slack, Zoom, Google Meet, Microsoft Teams)
✅ Customer Relationship Management (CRM) Platforms (Podio, ReSimpli)
✅ Call Management Software (BatchDialer, RedX, CallTools, Dialpad, Mojo Dialer, RingCentral, OpenPhone)
✅ Email Campaign Management (Mailchimp)
✅ Google Workspace Administration
✅ Social Media Design & Marketing