Jetith Guimte

About the Candidate

JETITH
GUIMTE
GENERAL VIRTUAL ASSISTANT

A highly skilled and adaptable Virtual Assistant with a strong background in customer
service, team leadership, training, lead qualification, and appointment setting. I am
dedicated to providing exceptional support while optimizing operational efficiency.
Known for my ability to manage multiple tasks, prioritize effectively, and deliver top
notch service, I excel at building strong client relationships and ensuring customer
satisfaction. As a proactive and results-driven professional, I am eager to contribute my
expertise to help businesses streamline processes and achieve their goals.

CONTACT

[email protected]
+63966 488 6583
www.linkedin.com/in/jetith-guimte

SKILL
AWARDS
EDUCATION
Basic Administrative Tasks
LinkedIn Optimisation and Lead
Generation
Social Media Management and
Canva Design
WordPress Profile Optimization

PROFILE
WORK EXPERIENCE

Customer Service Representative | Nov 2024 – Jan 2025
Gradient Solar Systems | Remote
Skilled in helping clients set up and manage their retail websites, including
adding products, updating inventory, and tracking orders. Experienced in
guiding clients through the process, resolving issues, and providing support to
streamline their e-commerce operations.

Appointment Setter | Sept 2024 – Jan 2025
Gradient Solar Systems | Remote
Scheduled appointments for solar consultations, shared information on
solar solutions, answered questions, and recorded client details to support
sales.
Lead Qualifier | Aug 2024 – Sept 2024
Worker | Remote
Reached out to potential clients, assessed loan eligibility, gathered information,
and connected qualified leads with loan specialists.
Customer Service Representative | Feb 2024 – Aug 2024
Flatworld Solutions | Davao City
Assisted customers with home warranty inquiries, handled billing issues,
processed service recovery requests, and resolved concerns effectively.
Promoted additional services through upselling and cross-selling to meet
customer needs and enhance satisfaction.
Team Lead Trainee | Oct 2023 – Jan 2024
Concentrix | Davao City
Helped lead a team for a retail account by monitoring performance, offering
guidance, and supporting daily tasks to improve efficiency and meet goals.
Product Ready Trainer | Jul 2023 – October 2023
Concentrix | Davao City
Trained teams on product knowledge, sales techniques, and customer service
skills to ensure they were prepared to meet performance expectations and
deliver excellent service for a retail account.
Customer Service Representative | Sept 2022 – July 2023
Concentrix | Davao City
Handled customer inquiries for a retail account, processed orders, tracked
shipments, and managed service recovery requests. Worked to resolve issues
quickly and ensure customer satisfaction.