Jingle Juanillo

About the Candidate

Highly versatile Customer Experience (CX) professional, Content Moderator, and Email Support Specialist with extensive experience managing high-volume, multi-channel digital workflows within premier BPO environments. Proven track record in balancing front-line platform safety, strict community guideline enforcement, and risk mitigation with empathetic digital customer support. Expert at navigating native Global Distribution Systems (Sabre & Amadeus), complex ticketing architectures (Zendesk), and automated Task Creation Systems (TCS) to optimize response times, resolve escalations, and consistently maintain a 95% CSAT and 98% Quality Assurance (QA) average.