Davao City, Davao Region, Philippines
Member Since 2024
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Joanne Kirstin Baron

About the Candidate

I am a degree holder of Bachelor in Business Administration Major in Human Resource Management at the University of Mindanao. I worked in a BPO industry since 2015. I am a Customer Care Representative for 3 years and my most recent job is as an Advisor 2 Customer Service mainly a content moderator at Concentrix CVG Philippines from June 2021 to Aug 2024. As a content moderator, I was able to received 5 certificate of appreciation for having an exemplary performance. I also received a Rockstar Award for my 2023 Quarter 3 performance and because of that I got a promotion as an Advisor 2, Customer Service. I also had a training experience for a virtual marketing assistance at Outsourced Doers from November 4, 2024 – November 14, 2024.
I am a great fit for this opportunity because I believe that I can be a good asset to your company. I already have an in depth knowledge on what the work will be. I am a person who is very eager to learn, easily to be trained with, I am an initiative person, very passionate at work and can easily adapt to changes.

Education

2019/2023
University of Mindanao none

I am a degree holder of Bachelor in Business Administration Major in Human Resource Management at the University of Mindanao.

Experience

June 14, 2021 – August 30, 2024
Concentrix CVG Philippines Advisor 2, Customer Service / Content Moderator

Moderate ads that’s uploaded in the social media

JULY 31, 2020 - APRIL 15, 2021
RMS COLLECT PHILS, INC - IQOR Customer Service Representative

Customer service representative for an e-commerce company, resolving customer’s concern and inquiries about their orders online.

April 24, 2019 – October 16, 2019
Concentrix CVG Philippines, Inc. Advisor 1, Customer Service

Assisted customers about their prepaid mobile services by activating or troubleshooting their service.

March 13, 2017 – March 23, 2018
Alorica Teleservices, Inc. Operations Customer Service Representative

Resolved customers’ concern/inquiry about their telco service, answer questions about their billing statement.

October 5, 2015 – March 12, 2017
Telephilippines, Inc. Customer Service Representative

Assisted customers by troubleshooting or activating their services like cable, internet, and phone.

Skills
computer LiteracyContent ModerationCustomer ServiceDigital Marketing

Candidate Video

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