Jocel Daquiz

About the Candidate

Mariveles National High School
Teacher
Mariveles, Bataan
Jun 2017 – Mar 2023
● Handled daily communication with students and parents, providing clear, professional, and empathetic responses to
inquiries.
● Prepared and managed detailed reports, records, and documentation with a high level of accuracy.
● Ensured timely responses to concerns, resolving issues by applying strong problem-solving and judgment skills.
● Collaborated with colleagues and administrators to meet deadlines and maintain compliance with education
standards.
● Consistently demonstrated patience, professionalism, and accuracy while handling repetitive tasks and high volumes
of documentation.
Customer Service Agent
iQor Philippines
● Handled inbound calls with professionalism, energy, and enthusiasm.
Clark, Pampanga
Dec 2016 – Apr 2017
● Delivered excellent customer service by addressing inquiries and resolving issues promptly.
● Built strong customer relationships through trust, reliability, and effective communication.
● Consistently met call centre metrics, productivity goals, and quality standards.
● Educated customers on products and services while ensuring first-call resolution.
Freelance Tutor
Limay, Bataan
Sept 2013 – Nov. 2020
● Delivered personalized online tutoring sessions for local and international clients, ensuring high-quality learning
experiences and strong client satisfaction.
● Prepared and organized digital learning resources, reports, and progress trackers to support student performance
monitoring.
● Adapted quickly to client needs, providing responsive customer service and proactive problem-solving in dynamic
situations.