Joebeth Fernando

About the Candidate

Profile
Work Experience
09915494849
[email protected]
Blk 25 Lot 6 Phase 2 H Villa Angela
Brgy Vista Alegre Bacolod City
Bachelor in Science in
Information System
Carlos Hilado Memorial State
College
Lasaltech
Contact Center NC II
2010 – 2012
2015
Dispute Investigation
Banking Operation
Customer Service
Education
Expertise
English
Language
JOEBETH FERNANDO
2015
–
2022
PanAsiatic Solutions Inc.
Customer Service Representative
Handle inbound and outbound customer inquiries via
phone, email, and chat in a timely and professional
manner.
2022
–
2024
Ubiquity Global Services
Dispute Investigation Analyst
Conduct thorough investigations into disputes or
discrepancies reported by customers, clients, or
internal stakeholders
Bachelor in Science in
Office Administration
2017 – 2018
Technical Support Representative
Provide technical support to customers via phone,
email, chat, and remote assistance tools.
Guide customers through step-by-step
troubleshooting processes to resolve technical
problems effectively.
Dealer Support Representative
Serve as the primary point of contact for dealers,
responding to inquiries, providing support, and
resolving issues in a timely and professional manner.
Team Lead
Directly supervise and manage a team of employees,
ensuring they understand their roles and
responsibilities and are effectively contributing to the
team’s objectives.
Highly motivated and results-driven professional with a proven
track record of success in providing an excellent customer
service experience. Possessing almost 10 years of experience in
BPO Industry, I excel in customer service and banking
operation field. Known for my ability to easily adapt and willing
to try new task.