John Mark Alumia

About the Candidate

I want to excel in this field with hard work, perseverance and dedication. I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth. I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.

Contact

[email protected]

+63 93 021 3379

Villa Barilea 1, Cadiz City, Negros Occidental, Philippines

Education

* Technological University of the Philippines- Visayas

Bachelor of Science major in Electronics and Communications Technology

Completed 2015

* Technological University of the Philippines- Visayas

Bachelor of Science major in Electronics and Communications Engineering

Completed 2017

* Cebu Technological University

Diploma for Professional Education

Completed 2021

Work Experience

August 2024 – Present SpectrumVoIP l Plano. Texas, USA

NOC Engineer Tier 1/ VoIP Analyst
Analyzing existing VoIP networks and computer systems. Developing architecture plans for voice and data services. Installing network hardware modules including IP and PBX communication servers. Designing and implementing VOIP systems.

2021-2022

Globe Telecom l Cebu City, Cebu, Philippines

Telecommunications Engineer
Designing and overseeing the installation of telecommunications equipment and facilities, such as complex electronic switching system, and other plain old telephone service facilities, optical fiber cabling, IP networks, and microwave transmission systems.

2019-2021

Charter Communications/Concentrix l Cebu City, Cebu

Technical Support Analyst
Provide adequate technical assistance and answer user inquiries promptly. Troubleshoot and diagnose hardware and software issues. Identify and implement appropriate hardware and software solutions. Resolve network issues and conduct electrical safety checks on equipment.

2018-2019

Iqor Philippines l Bacolod City, Negros Occidental

Customer Service Representative
Help customers understand the products and services being offered by a company. Answer inquiries by phone, e-mail, web chat, or social media. Handles concerns, complaints, or other issues.

Skill

* Customer Handling Communication

* IT Skills

* Critical Thinking Engineering Analytical

* Account Management

* Time Management

* Adaptability

* Teamwork

Application/ Software

* CRM / CRM HubSpot

* ZenDesk

* Quick Assist, AnyDesk

* Stratus

* Google Calendar

* NMS

* Microsoft Office

* Canva

* Shannon’s page