JOHN JOSE ICASIANO MARFAL

About the Candidate

John Jose Marfal
Project 3, Quezon City, Metro Manila
[email protected]
+639178295462

Work Experience

Operations Head for Manila Helicopter Tours. Partnered with China Harbor Engineering Company as Helicopter Operations Officer for the Subic to Clark Railway Project. Created different Tourism Projects for helicopter operations all over the Philippines. Partnered with hotels, businesses and travel agencies for local tour operations. July 2021 to July 2024

Non-Life Insurance Agent for BPI MS Insurance 2015-2024.
My responsibilities are categorized into four parts; promoting risk management, advising which products fit their situation, processing claims and updating clients. I help individuals and businesses choose coverage that fits their needs and budget. These range from travel, home, vehicle, or financial insurance to multi-million bonds for construction companies. I help clients understand insurance policies and provide advice on risk management and how to protect against risk. Hopefully, we’ll be helping them fill out their application forms. In the unfortunate event an accident happens, I assist clients through the claims process, managing claims and any associated paperwork and procedures. In the event the client feels at a disadvantage, I also mediate between the client and the company. As an agent, we are trustworthy, reliable, and knowledgeable. These characteristics help build and maintain client relationships. This helps us gain more referrals and grow our network. With the new Anti-Money Laundering Provisions, we get in touch with our clients and provide them with new forms in compliance with the new regulations.

Email and Chat Support and Subject Matter Expert for an online music streaming account under Sutherland Global Services. Started August 2015 to July 2021. Multiple Tone of Voice Award Certificates for great customer rapport.

Worked for St. Luke’s Hospital’s IT-Training Department as Technical Writer, Software Training and User Support Group. Responsible for creating standardized user friendly software manuals, responsible for training users on system updates, coordinating updates with developers, users and other stakeholders for software update deployments, interviewing users for valuable feedback in enhancing production with software updates. July 2014 to December 2014

Customer Support Agent and Arbitrator for eBay under NCO-EGS. Orienting users on purchases, educating users on policies, arbitrating disputes between sellers and buyers.
November 2013 to February 2014. Upselling visibility of products and services via Premium rates.

Customer Support Agent for H&R Block under a project based contract under NCO-EGS. Commended numerous times for establishing rapport brought upon by Cross Cultural Communication Skills and Subject Matter Knowledge awards.

Education
Ateneo De Manila Elementary 1991-1998
Ateneo De Manila High School 1998-2002
Ateneo De Manila College 2002-2005
Ateneo De Naga College 2005-2009