John Lynnster Alvendia

About the Candidate

JOHN LYNNSTER ALVENDIA
Unit 4, Evans Manor Apartment, Cabrera Heights, Taytay, Rizal, Philippines 1920
+63 960 857 0510 | [email protected]

SUMMARY

BPO professional with 10 years of experience in Customer Service, Technical Support, Finance, and Supply Chain Management. Skilled in problem-solving, strategic planning, and communication, with a strong track record of delivering results and improving processes.

EDUCATION

Bachelor of Arts in Broadcast Communication
Polytechnic University of the Philippines, Sta. Mesa | October 2015

EXPERIENCE

Supply Chain Accounting Coordinator
Acquire BPO Philippines | May 2023 – Present

Manage logistics and transportation invoices, ensuring accurate processing and record-keeping.
Process cross-docking and inventory invoices for U.S.-based clients.
Billing Specialist I
Acquire BPO Philippines | July 2020 – May 2023

Handled billing inquiries for Roblox users, resolving disputes and processing refunds.
Ensured accuracy in updating users’ billing information.
Risk Operations Analyst
Ubiquity Global Services Philippines Inc | July 2019 – September 2020

Investigated banking disputes, analyzed data to mitigate financial risks.
Provided recommendations to improve fraud detection processes.
Technical Support Advisor II
Concentrix Daksh Services Philippines Corp | September 2018 – July 2019

Resolved software and network issues, providing step-by-step technical support.
Ensured a high-resolution rate for customer issues.
Customer Service Representative
C3/Customer Contact Channels Philippines Ltd. | November 2016 – April 2018

Assisted customers with product inquiries and complaints, ensuring a high level of satisfaction.
Customer Support Associate II
Convergys Philippines Corporation | January 2015 – February 2016

Provided technical support for Microsoft products, solving advanced technical issues via phone.

SKILLS

Customer Service
Technical Support
Data Entry
Problem-Solving
Detail-Oriented
Time Management
Email Management