About the Candidate
My expertise lies in delivering exceptional customer service, driving sales, and negotiating effectively to foster long-term client relationships. With experience in renowned companies like T-Mobile US, I have honed my skills in resolving customer inquiries, promoting products and services, and negotiating payments and credits to ensure customer loyalty. I am proficient in utilizing advanced tools such as Dash, Samson, and ModelT to manage accounts, track transactions, and optimize workflows efficiently. Additionally, my role as a Customer Service Representative Support allowed me to handle escalated situations and coach team members, further developing my problem-solving and leadership abilities. I am open to remote roles across various industries, where I can apply my diverse skill set to contribute to organizational growth and success. My blend of customer service expertise, negotiation skills, and technical proficiency positions me as a valuable asset for any team looking to thrive in a competitive landscape.
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