Jonathan Quiñones

About the Candidate

Technical Support Representative
24 BPO
June 2023 – April 2025

Resolved customer inquiries and technical issues for AOSU and DEKCO cameras via phone, email, and chat.
Assisted with camera setup, troubleshooting connectivity, and optimizing features like motion detection and cloud storage.
Documented cases in CRM systems and provided feedback to improve products and reduce recurring issues.
Create and update technical documentation, including FAQs, user guides, and troubleshooting tips.

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Customer Service Representative
Teleperformance (T-Mobile Account)
2022 – 2023

Service issue: calls, text, and internet
This role involves engaging with customers to provide information about products and services, address their inquiries, and manage and resolve complaints effectively.
Provided technical support for T-Mobile customers, assisting with issues related to mobile devices, network connectivity, and account management.
Collaborated with team members and supervisors to share knowledge and best practices, contributing to continuous improvement in service quality.

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Bookkeeper
E-commerce Small Business (working with local clients/part-time)
2024 – 2025

Monitor accounts receivable and accounts payable, processing invoices, payments, and refunds in a timely manner to maintain positive cash flow.
Maintain general ledger entries, reconcile bank and prepare financial statements on a monthly basis.

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Data Annotation Specialist
(Remotasks Platform)
2020 – 2022

Completed data annotation tasks with a high level of accuracy and attention to detail.
Utilized Remotasks platform to annotate various types of data, including images, videos, and text.

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Junior and Senior High School Teacher
(School of the Morning Star)
2018 – 2020

Effectively managed classroom behavior
Provided individualized support and guidance to students.
Conducted regular assessments to evaluate student progress.
Collaborated with colleagues to develop and align curriculum materials.
Utilized a variety of teaching strategies, including hands-on activities, group work, and multimedia resources.
Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities.