About the Candidate
With a diverse background in handling telecommunications (telco), healthcare, and logistics accounts. With a passion for delivering exceptional customer experiences, I’ve honed my skills in assisting clients from various industries. My experience encompasses resolving issues, providing information, and ensuring satisfaction, making me well-equipped to address your customer service needs effectively and efficiently.
Experience
Handling billing concern about late payment, retention, subscription update, and checking billing update.
Network basic troubleshooting and ISP issue.
Handling installation concern.
Handling concerns about verifying patients’ insurance.
Creating Prio-Authorization for Inpatient / Outpatient.
Providing a step-by-step resolution for Claims denial.
Checking member’s benefit and elegibility.
Track and monitor day-to-day deliveries.
Price negotiator (Spot Quote)
Truck Dispatcher/fulfillment
Processing invoices using the portal
Scheduling a delivery with the customer
Tier 2 escalation
SME
Skills
Candidate Video
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Lead Generation Specialist/Bachelor of Elementary Education: Major in General Education
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