JOVAN LESTER LUNA

Key responsibilities:
Handles patient’s verification of eligibility
Setting up patient’s appointment
Manages patient’s benefits verification and determination Handles claims
Assisting patients and healthcare providers with authorizations Manages outbound correspondences thru fax and creating correspondences

Key responsibilities:
Handles escalated concerns from patients, healthcare providers, and other insurance carriers
Handles inbound and outbound calls
Primary point of contact for supporting customer service representatives

Key responsibilities:
Liaises with the client’s creative requests
Maintains and organizes numerous office files
Reports to clients about the team’s performance; weekly and monthly
Handles Supervisor and Manager calls from patients, healthcare providers, and other insurance carriers Creating task lists for productivity and profitability for their business thru a partnership with the clients
Managing the clients and their needs (identifying patterns, handling situations, anticipating growth, mitigating concerns and high level escalations

Key responsibilities:
Planning, appointments, and scheduling Electronic medical records system management Medical records management

Key responsibilities:
Planning, appointments, and scheduling
Electronic medical records system management
Medical records management
Insurance Verification
Email management
Prescription refill
Voicemails management