About the Candidate
Dear Hiring Manager,
I am excited to apply for the Customer Service position. With my experience in BPO and my passion for customer service, I am confident that I can make a valuable contribution to your team.
I am an undergraduate of BSIT and have 4 years of BPO experience. In my previous roles, I have gained experience in outbound sales, answering questions about products and services, processing orders and transactions, resolving issues and troubleshooting technical problems, delivering information about offerings, providing proactive customer outreach, handling customer complaints, and collecting and analyzing customer feedback.
In my most recent role at CSS Philippines, I provided service for inbound calls for roadside assistance and other service requests such as a vehicle that won’t start, flat tire(s), keys locked inside a car, a vehicle out of gas, or a vehicle in an accident. I probed to identify the needs of the customers based on the vehicle situation, provided policy coverage details, dispatched a service provider to assist the customer, and provided status updates to customers.
I am a service-oriented individual who is passionate about providing excellent customer service. I am a quick learner and can easily adapt to new policies and procedures. I am confident that my skills and experience make me an excellent fit for this position.
Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your team.
Regards,
Joy Grace Anne Acal
Education
I had to stop due to financial reasons.
Experience
**Top agent for CUSTOMER AND SHOPPER CSAT**
**Top Chat Agent**
** Top Agent for CSAT for 3 consecutive months**
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