Philippines
Member Since 2023
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Joy Grace Anne Bolante Acal

About the Candidate

Dear Hiring Manager,

I am excited to apply for the Customer Service position. With my experience in BPO and my passion for customer service, I am confident that I can make a valuable contribution to your team.

I am an undergraduate of BSIT and have 4 years of BPO experience. In my previous roles, I have gained experience in outbound sales, answering questions about products and services, processing orders and transactions, resolving issues and troubleshooting technical problems, delivering information about offerings, providing proactive customer outreach, handling customer complaints, and collecting and analyzing customer feedback.

In my most recent role at CSS Philippines, I provided service for inbound calls for roadside assistance and other service requests such as a vehicle that won’t start, flat tire(s), keys locked inside a car, a vehicle out of gas, or a vehicle in an accident. I probed to identify the needs of the customers based on the vehicle situation, provided policy coverage details, dispatched a service provider to assist the customer, and provided status updates to customers.

I am a service-oriented individual who is passionate about providing excellent customer service. I am a quick learner and can easily adapt to new policies and procedures. I am confident that my skills and experience make me an excellent fit for this position.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your team.

Regards,
Joy Grace Anne Acal

Education

June 2015- December 2017
Infotech College of Arts and Sciences BSIT(completed 2 yrs-undergraduate)

I had to stop due to financial reasons.

Experience

Feb. 2017-June 2017
Jollibee Yum Food Corporation Service Crew-Cashier
Jan.2018-Jan.2019
JMC Inc. Outbound Sales Representative
Feb.2019-June 2019
Results Companies/ Results CX Customer Support Representative
July 2019-April 2021
Sitel Philippines Inc. Customer Support Representative

**Top agent for CUSTOMER AND SHOPPER CSAT**
**Top Chat Agent**

Oct 2021- Oct.2022
CSS Philippines Customer Support Representative

** Top Agent for CSAT for 3 consecutive months**

Skills
Customer Service/Chat/Technical Support

Candidate Video

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