Joyline Abuda

About the Candidate

Name: Joyline Abuda
Contact: +63955-147-0700 | [email protected]
Location: Baguio City, Benguet

Professional Summary
I am an experienced Healthcare Virtual Assistant with 2 years in healthcare administration, particularly focused on managing patient records and coordinating medical document processing. I have a strong background in customer service and have demonstrated leadership in team environments.

Skills

• Healthcare administration and patient record management
• Strong organizational and time-management skills
• Proficient in customer support and client relationship management
• Familiar with Google Sheets for document tracking
• Effective communicator with a problem-solving mindset

Work Experience

Healthcare Virtual Assistant, Healthybos (Sept 2021 – Mar 2022)

• Managed patient records and diabetes supply documentation.
• Coordinated with doctors’ offices and tracked documents for billing purposes.

Phone Banker, Wells Fargo (Apr 2022 – Apr 2024)

• Assisted clients with account inquiries, claims, and updates.

Customer Service Representative / Subject Matter Expert, Concentrix (Dec 2018 – Aug 2021)

• Provided customer support for billing, trained new hires, and led team debriefs.

Education
Bachelor of Secondary Education, Major in English
Leyte Normal University (2015 – 2018)