About the Candidate
Experienced Customer Service Representative with 5 years in healthcare, telecommunication and financial services. Skilled in managing customer inquiries, resolving issues, and providing support in billing, insurance, and account management. Strong communicator with a focus on delivering excellent service, maintaining confidentiality, and ensuring customer satisfaction. Proven ability to navigate complex systems and meet regulatory standards.
Education
Experience
Manages 40+ calls per day for inbound telcommunication account
Resolve inquiries and concerns regarding billing, basic troubleshooting, sales and promotions.
Provides customer support via email and live chat
Expertise in document processing and KYC – AML matters
Consistent 100% Quality Assurance Score
Undergone trainings and upskilling for larger scope of support
Assigned as group leader for new hires – providing support and trainings.
Manages 70+ Outbound calls per day for healthcare account specifically for supply refill or
reordering
Flexing to inbound calls and back office task depending on loaded jobs
Expertise on order placement and product specific knowledge
Consistent Top Agent/ Performer
Drove quality assurance (QA) scores from 95%-100% consistently.
Provide timely and accurate information to inbound customer requests via email channel
Ensure accurate documentation of customer interactions within Salesforce to facilitate
feedback between Support and Product, as well as with the customer
Provide front-line Support for all competencies managed by the IS Support Team
Skills
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