Kathleen Marie Laygo

Managing incoming calls and customer service inquiries
Provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

Assign pleading to lawyer/legal researchers, monitor completion, and prepare/print the same for filing. Prepare pleadings in a ready-to-file mode for transmittal to court and other parties. Coordinate with office messengers for the filing of the pleadings. In-house coordinator with lawyers and legal researchers (litigation support group) for case management. Assist in the inventory of case files via scanning, sorting on the database and sending to clients for their reference. Creation of case physical and electronic case folders.

Junior Academic Researcher for the conduct of the academic paper “A Responsive Armed Forces of the Philippines Amidst Climate Change: Institutionalizing the AFP’s Climate Change Adaptation and Mitigation Policies and Programs” in the Philippine Army Intelligence Center, Fort Andres Bonifacio.
Gather related literature and other relevant sources to the paper.
Contributed to the preparation and drafting of research analysis, data presentation, and recommendations. Carry out other duties to help meet research objectives

Usher and Tour guide, of FEU Guides Archives Committee member: Promoted events and workshops via social media, emails, and other communication methods.
Prepares data for online content and marketing materials for the write-ups posted on the social media platforms of the organization. Wrote content and marketing materials for the write- ups posted on social media platforms.
Supervise events planning and coordination of programs organized by the organization
Actively engaged with all stakeholders during events by tracking attendance, supervising the ushers, and welcoming guests.
Analyzed various documents for appropriate distribution and filing of information within the cultural group.
Researched and fact-checked information given to the tours conducted by the organization
Kept physical files and digitalized records for easy updating and retrieval of the information within the cultural group
Researched and scanned photos, scripts, and articles used as reference materials
Contributed to the instruction materials used for the training of the organization
Contributor of the book Walk Manila published by Far Eastern University Publications
Collected, analyzed, and tracked data on the member’s progress for tours and ushering