Kelvin Uy Callejo

About the Candidate

My name is Kelvin Uy Callejo, a mother of two kids. Living in a small town of Davao Occidental at 328 Unicarbai Kumasie Basiawa, Sta Maria Davao Occidental 8011. You may contact me either my Email Address: [email protected] and cellphone no.:+639539603288. I have 9 years of experience in customer service across various industries, including data entry, sales, billing, email, chat, retail, e-commerce, food delivery, appointment setting, hospitality, and healthcare. I’ve been in a different hybrid accounts and did shifting schedules. In my role as a customer service representative, I occasionally had to help customer complaints.I have found that my selling skill was good and I really enjoyed the opportunity to help solve problems and make customers happy. I’m detail-oriented and I prioritize my work. I ensure I know everything there is to know about my product and its benefits. and I know that my positive attitude, and work ethics, will be align with the job requirements, making me a committed and valuable asset to the company. More information Below as follows:

EDUCATIONAL BACKGROUND

Jan 2010 – May 2012 UNIVERSITY OF MINDANAO TECHNICAL SCHOOL Mc
Arthur Highway, Toril Davao City
Information Technology NCIV

July 2009 DAVAO CENTRAL COLLEGE
Toril, Davao City
Bartending PGS Training Program NCII

2004-2008 NOTRE DAME OF MAGPET
Poblacion, Magpet North Cotabato

April 2004 APOSTOL MEMORIAL CENTRAL ELEMENTARY SCHOOL
Poblacion, Magpet North Cotabato

EMPLOYMENT RECORDS

Nov 2024 – January 2024 AGENTS ONLY TECHNOLOGIES INC (WFH Seasonal)
Customer Service Representative
2900 – 550 Burrard Street, Vancouver, BC, V6C 0A3
Job Description:
– Receive customers order daily via electronic order system
– Used to to place the order in a timely manner
– Did a recap to make sure I got the correct order.
– Suggests products as add ons.
– Can complete 60- 80 orders depending on the volume of orders receive.
– Assist customer service, make sure to give the right and best customer satisfaction

July 2024 – Nov 2024 GOGO TECHNOLOGIES INC (WFH)
Associate/ Customer Service Representative
1160 Battery Street East, Suite 100 San Francisco, CA 94111
Job Description
– Answer incoming calls from customers promptly
-Greeting to the customer in a friendly, professional manner using the suggested script
– Utilize computer technology to handle high volume of calls
– Responsible for interacting with clients, loved ones, drivers and potential clients.
– Go the extra mile to engage provider
– Providing excellent customer service is a requirement.
– Handle inbound calls, ordering and scheduling rides.
– Handling clients concerns, promoting our services and registering new clients.

Sept 2022- April 2024 COLLABERA TECHNOLOGIES INC (WFH)
Associate/Customer Service Representative
4th Floor Rufino Pacific Tower 6784 Ayala Avenue Makati City
Job Description
– Answer incoming calls from providers promptly
– Greeting to the customer in a friendly, professional manner using the suggested script
– Utilize computer technology to handle high volume of calls
– Authenticate providers and members information
– Assist providers with request information about order update, missing items, late deliveries, change order information, order status and refund updates
– Checking the status of the claims
– Provide accurate rejected or approved refunds, complete information using the right methods off tools
– Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
– Go the extra mile to engage provider

May 2022 – July 2022 AGENTS ONLY TECHNOLOGIES INC (WFH)
Customer Service Representative
2900 – 550 Burrard Street, Vancouver, BC, V6C 0A3
Job Description:
– Receive customers order daily via electronic order system
– Used to to place the order in a timely manner
– Did a recap to make sure I got the correct order.
– Suggests products as add on.
– Can complete 60- 80 orders depending on the volume of orders receive.
– Make sure to give the right and best customer satisfaction

Mar 2021 – Apr 2022 TELEPERFORMANCE PHIL INC.
Advocate/ Health Care Consultant
3rd Floor, SM Annex Bldg. Quimpo Boulevard Davao City
Job Description
– Answer incoming calls from providers promptly
– Greeting to the customer in a friendly, professional manner using the suggested script
– Utilize computer technology to handle high volume of calls
– Authenticate providers and members information
– Assist providers with request information about benefit, coverage, eligibility, claims, authorizations
and other medical information
– Checking the status of the claims
– Provide accurate denial or approval of claims, complete information using the right methods off tools
– Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
– Go the extra mile to engage provider

Oct 2020 – Jan 2021 CONCENTRIX INC.
Customer Service Representative INBOUND (Seasonal Account)
4th Floor Abreeza Bldg. JP Laurel Ave. Davao City
Job Description:
– Answer incoming calls from customer promptly
– Greeting to the customer in a friendly, professional manner using the suggested script
– Utilize computer technology to handle high volume of calls
– Verify customers information; update database if necessary
– Acknowledge concern and resolving customer billing inquiries and account issues.
– Adjusting services requested and upholding positive customer relationships
– Flexible communicator and good listener who can multitask to solve concerns
– Patience and effective communication skills to uncover customer needs
– Answer questions and leave positive impression in every customer interaction

Jun 2018 – Oct 2020 CNM BPO SOLUTIONS INC
Order Placer
1st – 2nd Floor, grand Complex, Km. 5 Buhangin Rd, Buhangin Davao City
Job Description:
– Receive customers order daily via electronic order system
– Used to call merchants to place the order via phone
– Used to reached out the customers if there is an issue about the availability of the product and priced
incorrectly
– Suggests product replacement and inform the customer if there are any delay
– Can complete 100-150 orders depending on the volume of orders receive.
– Handle changes and provide both merchant and customer satisfaction

Mar 2018 – Jun 2018 CONVERGYS INC.
Customer Service Representative INBOUND/OUTBOUND (Seasonal Account)
4th Floor Abreeza Bldg. JP Laurel Ave. Davao City
Job Description:
– Answer incoming calls from customer promptly
– Greeting to the customer in a friendly, professional manner using the suggested script
– Utilize computer technology to handle high volume of calls
– Process orders and customer complaints via email via phone (inbound and outbound
environment)
– Verify and confirm customer information; update database if necessary
– Verify order information, check product availability and discounts
– Verified name and address where the order will be going
– Processed and check shipping information
– Answer customer complaints when they received the product with an issue, price difference,
incorrect item, and shipment delays or other concerns

Oct 2017 – Mar 2018 IQOR Phils.
Customer Service Representative Inbound/Outbound/Email Support
Lioc Kui Fraternity Bldg #16 Sobrecarey St. Obrero Davao City
Job Description:
– Answer incoming calls from the customer promptly
– Greeting to the customer in a friendly, professional manner using the suggested script via phone
– Utilize computer technology to handle high volume of calls
– Process orders and answer customer complaints via
– Verify and confirm customer information; update database if necessary
– Verify order information, check product availability and discounts
– Offer Upsells ,Pre- approved cards and VIP cards
– Reach sales quota every month
– Verified name and address where the order will be going
– Processed and check shipping information

Sept 2015 –Oct 2017 VXI GLOBAL HOLDINGS BV Phils.
Account Associate/Email and Chat Support/ CSR
3
rd Floor SM Annex Bldg. Quimpo Boulevard, Davao City
Job Description:
– Responding to drivers queries in a timely and accurate manner via email and chat
– Help the drivers to use the step by step processes of the application
– Check drivers document information before approval and denial process
– Provide the requirements needed for the application process
– Answer incoming calls from the drivers promptly
– Assist discounts and billing payment inquiries and concerns
– Assist driver complaints to the passenger’s attitude or messes on the car
– Provide appropriate resolution and empathize to the driver if needed
– Go the extra mile to engage driver
– Reach Customer Satisfaction metrics every month
– Utilized computer technology to handle high volume of calls, emails and chats

Sep 2013 – May 2015 CYBER CITY TELESERVICES INC.
Customer Service Representative Inbound/Outbound/Email Support
Lioc Kui Fraternity Bldg #16 Sobrecarey St. Obrero Davao City
Job Description:
– Answer incoming calls and emails from the customer promptly
– Greeting to the customer in a friendly, professional manner using the suggested script via phone or
email
– Utilize computer technology to handle high volume of calls
– Complete 30-40 emails depends on the switch schedule from voice to email
– Process orders and answer customer complaints via email phone in an inbound and outbound
environment
– Verify and confirm customer information; update database if necessary
– Verify order information, check product availability and discounts
– Offer Upsells ,Pre- approved cards and VIP cards
– Reach sales quota every month
– Verified name and address where the order will be going
– Processed and check shipping information
– Answer customer complaints when they received the product with an issue, price difference,
incorrect item, and shipment delays or other concerns

Apr 2013 – Aug 2013 GAISANO MALL OF DAVAO
Cashier and Checker
JP Laurel, Bajada, Davao City
Job Description:
– Process sales transactions
– Calculate the cost of products or services
– Accept payments via cash, debit/credit cards, check and gift cards
– Calculate and return exchange when required by the payment methods
– Process returns and exchange products
– Process discounts to priority lane
– Reconcile cash drawers and sales receipts
– Report issues with equipment’s

Aug 2012 –Mar 2013 GAISANO GRAND GROUP OF COMPANIES
Cashier and Checker
JP Laurel, Bajada, Davao City
Job Description:
– Process sales transactions
– Calculate the cost of products or services
– Accept payments via cash, debit/credit cards, check and gift cards
– Calculate and return exchange when required by the payment methods
– Process returns and exchange products
– Process discounts to priority lane
– Reconcile cash drawers and sales receipts
– Report issues with equipment’s

CHARACTER REFERENCES

Reinz Marvin Ledesma Team
Leader/ Supervisor CNM BPO
SOLUTIONS INC
+639667596816

Michelle Reston
Team Leader/ Supervisor/ Trainer CONVERGYS
+639127075876

Laarni Joy Argando
Mentor/ SupervisorAGENTS ONLY TECHNOLOGIES INC
+639959602210