Kent Ugalde

About the Candidate

OBJECTIVE:

Detail oriented, diligent, and highly adaptable individual seeking an entry-level Virtual Assistant position. Excited to bring in excellent problem-solving, communication, customer service skills with a strong work ethic and willingness to learn new skills, tools and systems to provide an outstanding virtual support to clients and stakeholders for the success of the organization.

HARD SKILLS:

• Customer service
• Legal Research and Writing
• Content writing
• Conciliation-Mediation
• Graphic design
• Social media management

SOFT SKILLS

• Communication
• Organization
• Time management
• Problem solving
• Decision making
• Multi-tasking
• Team player

PROFESSIONAL EXPERIENCE

• Labor and Employment Officer (2019-present)

Key responsibilities:

Drafted labor case decisions
Provided legal advice through call, walk-in clients and legal opinions
Conciliated and mediated labor and employment issues and concerns
Written news-feature stories
Created simple infographics using Canva and Photoshop
Managed the organization’s Facebook account
Assisted in handling 8888 Citizens Complaint Center through email.

• Digital Marketing Officer (January 2017-June 2017)

Key responsibilities:

Created contents for the social media accounts and website of the organization
Assisted in mounting expositions and other marketing collaterals.

• Program Researcher (September 2015-December 2015)

Submits story proposal with complete story background, data and case studies
In-charge of requirements for shoots (case studies, re-enactment talents, permits and clearances)
Prepares and submits itinerary, travel order form and budget proposal to Production Administrator
In-charge of shoot schedule and technical requirements in coordination with PALS and Segment Producer
Shoots and conducts interviews
Books airline tickets and hotel accommodation
Responsible for handling production budget for shoot
Monitors weekly airing of program