Kia

About the Candidate

KIA SEGUNDO PINAR

📍 Kayseri, Türkiye | 📞 ++90 545 567 74 03 | ✉️ [email protected] | https://www.linkedin.com/in/kia-pinar-10bab0244

PROFESSIONAL SUMMARY
Motivated and detail-oriented professional with over 13 years of experience in customer service and 8 years administrative support. Proven ability to manage tasks efficiently, handle high-pressure situations, and deliver exceptional results. Strong communication, problem-solving, and multitasking skills.

SKILLS

Customer Service & Support
Administrative Tasks
Conflict Resolution
Microsoft Office
CRM Tools (Zendesk)
Time Management

EXPERIENCE
Customer Support Advocate
Zenni Optical  | Apr 2024 – Jun 2025

Handled inquiries via chat and email, maintaining a 95% customer satisfaction rate
Resolved customer issues effectively, reducing ticket resolution time by 20%
Collaborated with cross-functional teams for process improvements. Handling escalations and aasisting Tier 1 advocates.

Customer Service Escalation
Amazon– Philippines | Jan 2019 – Feb 2021

Managed daily schedules, reports, and email correspondence
Provided support for HR for fixed-term hiring. Assisting amazon drivers for logistics tasks and emergencies.
Assisted in organizing company events and internal communications

EDUCATION
Associate Degree for Computer Secretarial
Datamex Institute of Computer College, Philippines | Graduated: 2011