Kim Paulo Cosio Banaag

About the Candidate

March – September 2016

Telco – Customer Service Representative

Provides assistance for U.S based Telco customers via phone. General customer service.

Technical, billing, purchasing, upgrading plans, etc. And some outbound skills for

upselling.

September 2016 – June 2017

Online retail company – Customer Service Representative

Assisting customers regarding their online grocery orders based in the UK. Handles
updating order status, providing item information, coordinating with physical stores,
managing accounts, billing, handling vouchers, and communicating via email for follow-
ups.

September 2017 – June 2020

Healthcare Account – SME/Data Entry/ CSR

Supports a Canada-based company that produces a variety of orthopedic products for

rehabilitation, pain management, and physical therapy. Assists Doctors, sales

representatives, Orthopaedic clinics, Hospitals, Medical companies, Insurance companies,

and patients with product information, applications, and sales orders. Entering and

tracking orders via phone call, email, and fax. Got promoted as a Subject Matter Expert,

and was a Flex Trainer for 6 months.

August 2020 – April 2022

Streaming Platform – CSR/TSR – Chat Support

CSR/TSR for a US-based streaming company. Provides general information about the app.

contents, product plans and pricing. Assists users with technical issues, device

compatibilities, troubleshooting problems, etc. Also provides billing information, pricing,

and a bit of upselling. Also became a coach/mentor for new hires.

April 2022 – April 2023

Social media platform – CSR/TSR – Chat Support

Assists US-based company with Global users with suspensions, lockage, and disabling of

their social media accounts. Also provides information about the application’s terms of

use. And help them regain access / reactivate their accounts if possible.