Kristah Pauline Bagtas

About the Candidate

E X P E R I E N C E

CUSTOMER SERVICE REPRESENTATIVE

Alorica

March 2018 to July of 2018 (5 Months)

Did Customer handling for a retail account Order tracking for said account

Maintained good customer to company relationship every call Answering customer queries and escalated customer’s issues with the proper management for it to be taken care of.

CUSTOMER SERVICE REPRESENTATIVE

Concentrix

September 2020 to January 2021 (5 Months) Did customer call handling

Scope of responsibilities varies per call, either (Problem solving, billing, troubleshooting, and soft sales)

CUSTOMER SERVICE SPECIALIST

The Greenhouse Inc

October 2022 to March 2024 (1 Year and 6 Months)

Maintained a 4.9 Rating on CSAT, while handling E-mail, Chat, E commerce platforms inquiries (e.i Lazada, Tiktok, Shopee) and social media inquiries for all company accounts.

Maintained a within During Business Hours First response rate of less than 30minutes.

Did admin, tracking and order placement for customers.