Kristine Margaret Llamas

About the Candidate

PEAK SUPPORT PH
July 17, 2023 – January 22, 2024
Phone CSR for Project Roadside
August 5, 2021 – June 30, 2023
CSR Associate
Email support for Project Cashback

EXPERTISE.COM
August 17, 2020 – August 7, 2021
Mystery Shopper
Responsible for determining the quality of customer service of our providers, while disguising as ordinary customers.
Calling leads using RDNA based on score listing in Salesforce.

DATAFOX (ORACLE)
August 13, 2019 – June 7, 2020
Data Integrity Level 2 Auditor
Responsible for analyzing and building company data

ALIGNED REAL ESTATE GROUP
Acquisitions Specialist/Virtual assistant
(Project based)

SITEL PHILIPPINES
CSR for Velocity (Virgin Australia’s frequent flyer program)
Back office, Email and Phone Support
March 9, 2016 – May 30, 2019
Use of Crane Queue manager in managing email queues and addressing membership related inquiries received through email.
Verifying flights and points earned using web based Sabre for Virgin Australia.

CSR for Groupon US
Chat and Email Support
September 25, 2014- March 3, 2016

CSR for Travelocity Business (Corporate travel)
Back office, Email and Phone support
January 25, 2010 – September 2014
Travel Consultant for Corporate Travel
Email assistance for corporate travelers using Oracle RNT
Assistance for flight/seat upgrades and invoice inquiries using *Virtually There
Air, car, and hotel reservations through web based Sabre for tBiz travel.

APAC CUSTOMER SERVICES
July 25, 2009 – January 20, 2010
Inbound Sales support for Affinion Travel Group
Inbound sales

ACTIVE GLOBAL SOURCING INC.
March 30, 2009 – July 15, 2009
In-house Sales Consultant
Provided clients with consultancy, service and sales of interior and building materials, including preparation of quotation and estimates.

CLIENTLOGIC-SITEL PHILIPPINES
May 5, 2006 – July 13, 2008
CSR for Affinion Travel Group
Travel arrangements for Air, car, and hotel reservations.