Lalaine Boluntate

About the Candidate

Virtual Assistant (Customer Service Representative) – Joyin.com

November 2020 – Present

• Assists the customers with their inquiries and concerns through email.
• Managing Amazon Seller Central by responding to customer’s messages.
  Shopify Store Management: Uploading items from Amazon to Shopify store, importing reviews from Amazon to Shopify Store, Updating the images and prices on Shopify
• Data entry tasks: Image research, Google Sheets, Google Slide, Google Docs and others
• Market Research: Helps finding hot products on Amazon using ‘Helium10’ and ‘RevSeller’ in searching for the product’s rankings and their price history using ‘Keepa’
• Influencer Marketing: Sending emails to collaborators/influencers; updating influencers of the tracking information and delivery status; checking and replying to Instagram comments; creating and maintaining weekly update about items that uses the influencer’s content on Amazon listing and submit it to the Influencer Marketing lead; reviews and approves influencers’ content; creates coupon code backstage for influencers and schedules the influencers’ posts.
• SEO: On-page SEO content writing for the Product Title, Meta Title, Meta Description, Product Description, and Features of a product using copy.ai and search the highest volume keywords for them on ‘SemRush’ to get the main and secondary keywords.

Customer Service Representative – RMS Collect, Philippines Inc./DiDi Australia

June 2019 – June 2020

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support

Customer Service Representative/Email Support – PA Support Ltd., Inc./Play-Asia.com

Feb 2017 – Aug 2018

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Go the extra mile for the customers.
• Acknowledging and resolving customer complaints.
• Processing orders, cancellations, replacements, and subscriptions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support

Customer Support Representative/Call Center Agent – Sutherland Global Services, Clark

Apr 2014 – Jul 2014

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries and concerns.
• Acknowledging and resolving customer complaints.
• Turtle-flip an irate customer.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide excellent customer service.