Manila, Capital District, Metro Manila, Philippines
Member Since 2024
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Lance Arleigh Peralta Ballarta

About the Candidate

Hi,

 

 

Greetings!

 

I hope this email finds you well. My name is Lance Arleigh P. Ballarta, I’m a third year Communication Research student from Polytechnic University of the Philippines, one of the top performing universities in the Philippines. I have skills in data gathering and making research outputs as it’s my field of study. I also acquired skills on software navigation such as MS Document, MS Excel, MS PowerPoint, SPSS Statistical Tools, Canva Editing Application, Outlook, Microsoft teams—which are commonly used for research and data gathering works. My skills however are not limited to research field as I have a 2-year BPO experience as Technical Support Representative and Customer Service Representative.

When I was still in the company, I deal with business customers and transact with company CEOs in the US, through inbound calls, outbounds calls, or emails. I am also exposed to report managements which includes but are not limited to Sales report for Month-to-date, Week-to-date, End-of-the-day. I also present these report summaries to our manager and supervisor. I also share my insights for policy and business improvements when I am having a close-door meeting with our clients.

My previous work experience and academic background helped shape my skills in communication in both written and spoken, tool navigation, problem solving, and report presentation.

If you are interested to know more about me, please don’t hesitate to reach out to me via email or outlook at [email protected]

 

Warm regards,

 

Lance Arleigh Ballarta

Education

2021-Present
Polytechnic University of the Philippines Bachelor of Arts in Communication Research

My field of study is specialized in local and intercultural communication and public relations. This branch of study help me build relationship with people locally and internationally. Hence, I am capable of cultural sensitivity and understanding people’s insights and interest. Furthermore, the critical thinking and problem solving in communication conflict helps me resolve the arising challenges among people.

Experience

2022-2024
Teleperformance, Philippines Customer Support Representative / Technical Support Representative/Business-to-Business Specialist

This career opportunity I had in BPO made me appreciate and realize the value of team effort and collaboration. I learned to listen and share insights for policy making and process improvements. I was able to explore softwares that enables us to be more productive in day-to-day basis, which are MS Excel, MS SharePoint, MS PowerPoint, MS Teams, Outlook. This job opportunity also enables me to be more confident on report analysis and presentation.

Skills
Canva Editing ToolMS DocsMS PowerPointMS TeamsoutlookSoftware management and navigation; MS ExcelSPSS Statistical Tools
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