Lawrence Fidelino

About the Candidate

With my extensive background in virtual assistance, strong communication skills, and proven ability to enhance operational efficiency, I am confident in my ability to contribute effectively to your team.

In my previous role as an Operations Support Lead, I led a team of Operations Support Specialists, providing training and holding regular meetings to ensure optimal performance. My responsibilities included creating tools such as Excel templates and Google Apps Scripts to streamline departmental operations, directly reporting performance to the CEO, and managing Amazon Seller Central accounts. These experiences have honed my ability to handle diverse tasks efficiently and maintain high standards of output quality.

Your requirement for excellent English-language skills aligns perfectly with my background. I have consistently demonstrated strong verbal and written communication abilities, which are crucial for client interactions and teamwork. My role required me to communicate complex data and changes effectively, both internally and with clients, ensuring clear and productive exchanges.

Working from home is a familiar environment for me. I am well-equipped with a reliable internet connection, a dedicated workspace, and all necessary technical tools, including a high-quality headset and computer. I have successfully managed remote work for several years, ensuring uninterrupted productivity and availability during USA business hours.

My experience includes managing client change requests, making minor updates to websites, and scheduling client appointments, as detailed in your job description. I have a proven track record of handling customer inquiries and resolving issues efficiently, which speaks to my strong customer-handling skills.

I am excited about the opportunity to bring my expertise in virtual assistance, customer service, and technical skills to your team. I am confident that my proactive approach and dedication to excellence will make me a valuable asset to your team. I look forward to the possibility of discussing how my background, skills, and certifications align with the goals of your company.

Thank you for considering my application. I am eager to contribute to your team and am available for an interview at your earliest convenience. Please find my resume attached for further details on my professional journey.