Lawrence Joy Roxas Ortega

About the Candidate

LAWRENCE JOY ORTEGA

PALSARA BALETE BATANGA                                        +971505482203                                                                          [email protected]
PROFILE

 

Extensive background in Customer Service particularly in handling calls, email, and chat management. Loves learning hands-on and thriving in fast-paced environments that provide the opportunity for ongoing collaboration. Believes that when hard work meets talent, the possibilities are limitless.
EDUCATION

 

University of Batangas                                                                                                                  May 2018

Bachelor of Education Major in Content Course                                                                  Lipa , Batangas

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* College Graduate                                          * Cum Laude     *Best in Thesis Paper
TOOLS AND SOFTWARE

 

·         Canva

·         Microsoft Applications

·         Outlook

·         Google Calendar

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WORK EXPERIENCE

 

Al Ansari Exchange LLC                                                                                                                   June 2021 – Present

Executive

• Effectively managed communication channels via email to review the provided documents for the opening of memberships if it is in line with compliance requirement

• Managed incoming and outgoing calls for the inquiries of the corporate and wps account.

• Categorized collated customer information and called potential customers, answering product and service inquiries

• Promptly responded and catered to potential clients’ inquiries via the chat channel

• Be proactive in identifying and communicating patterns and trends with customer support issues and taking the initiative to help solve bigger case issues

• Secured the confidentiality and safety of all company files and information.

 

Intracs General Trading LLC                                                                                                             March 2019 – June 2021

Secretary cum Document Controller

• Responsible for providing secretarial administrative and filling documents to support all part of the business.

preparing correspondences transmittals for the releasing of the documents

•Handles procurement, preparing of PO, invoice and shipments.

 

 

Alorica                                                                                                                                                     June 2018 – December 2018

Customer Service Representative

• Effectively attracts and converts interested people to company products and services

•Assists the customer for ordering online, tracking of their orders, and helping them return and refund their purchased product

• Properly handle customer inquiries or interest in services or products.
Qualifications

 

•Efficient in managing Microsoft, Outlook, and One drive

•Procurement such as looking for suppliers, ordering materials, creating delivery notes for shipment

•Articulate with excellent communication and interpersonal skills

•Having fast and accurate typing speed

•Can work under pressure

•Can create remittance statement

• Knowledgeable with compliance requirement in the financial industry