About the Candidate

Liezl E. Simangan

GENERAL VIRTUAL ASSISTANT

 

PROFILE

A Virtual Assistant specializing in administrative support, calendar management, email management, web research, product research and optimal assistance. Giving my clients the best service possible, addressing problems, and building relationships to assure loyalty and growth. Exceptional organizational and administrative skills are part of my special skill set that also guarantees complete client satisfaction.

 

CONTACT DETAILS

Contact Number:  (+63) 9157807483

Email Address:      [email protected]

Skype:   live:lzeil.simangan

Facebook:  https://www.facebook.com/neyco00h

LinkedIn:  https://www.linkedin.com/in/liezl-simangan-a17024195/

 

EMPLOYMENT HISTORY

Customer Service Representative  – Teleperformance Philippines

August 10, 2021 – November 7, 2022

• The worldwide leader in outsourced omnichannel customer experience management.
• Receives inquiries from the queue, documents customer concerns, create a case, and email customers.
• Ensures prompt and proper resolution of customer inquiries by providing answers, and additional information, offering vouchers, or escalating to the organization to provide a solution according to defined procedures.
• Prepare report after shift.

 

Insurance Team Leader – Suzuki Auto Shaw

July 2016 – May 2018

• One of the top car dealerships in the Philippines.
• Responsible for overseeing the insurance operations of dealers under my supervision.
• Responsible for reviewing, checking, verifying, and reconciling the production and collection report per dealer both manual and system.
• Guides Insurance Coordinators in dealing with customers’ concerns and recommendations for operational issues.
• Coach, train, and help develop Insurance Coordinators to attain objectives of the company’s best interest.
• Generate action plans and programs to enhance the performance and productive capacity of ICs.
• Prepare presentation report.

 

Senior Insurance Officer / Service Admin – Suzuki Auto Shaw
July 2015 – July 2016

• One of the top car dealerships in the Philippines.
• Prepare insurance quotations and send them via email and mail.
• Prepare insurance policies for brand-new cars and renewals.
• Follow-up call with customers for insurance renewals.
• Record daily reports and payments in Microsoft Excel and Dealer Pro.
• Prepare monthly reports and KPI
• Record daily sales Service Department.
• Submit a monthly service report to Suzuki Philippines
• Most Improve Insurance Coordinator.

 

Insurance Coordinator – Suzuki Auto Shaw

August 2010 – June 2015

• Prepare insurance quotations and send them via email and mail to 4 different car dealers (Suzuki, Hyundai, BMW, Kia).
• Prepare insurance policy for brand new cars and renewals for all car dealership sister companies.
• Follow-up call with customers for insurance renewals.
• Record daily reports and payments in Microsoft Excel.
• Prepare monthly reports and KPIs.
• Generate a weekly report for in-house insurance companies and dealer operators.
• Other tasks were cashier reliever and document controller.
• Top Support Associates.

 

Telemarketer – Suzuki Auto Shaw

April 2010 – August 2010

• Setting an appointment for a car preventive maintenance schedule.
• Call 50 customers per day.
• Attends customer concerns and reports to the concerned person to assist.
• Record daily appointments and walk-ins.

 

Document Controller Reliever – Suzuki Auto Shaw

February 2, 2010 – April 2010

• Check and verify bank approval.
• Prepare bank PNCM document.
• Verify managers’ cheques.
• Check all the documents and requirements submitted by the customers applying for a car loan.
• Consolidate documents for bank transmittal.
• Record and file credit applications.
• Prepare a report for the accounting department.

 

Skilled Worker – Rizal Experimental Station and Pilot School of Cottage Industries

January 2006 – February 2010

• High School and Vocational School
• Prepare and generate reports for School Division.
• Consolidate reports submitted by School Teachers.
• Assist the Head Teacher in everyday tasks.

 

PART TIME JOBS

Web Researcher (Freelance Remote Part-Time)

Nov 2022 – Dec 2022

• Research doctor information needed by the client.
• Create the summary report of the research and compile it.

 

Transcriber – Rev (Freelance Part-time)

March 2021 – August 2021

• Help people understand the human voice
• Transcribe audio into text format.

 

EDUCATION

BS Information Technology, Technological Institute of the Philippines

2001 -2008

The Technological Institute of the Philippines (T.I.P.) is one of the country’s premier technological, engineering, and computing higher educational institutions.  It is a private non-sectarian stock school founded on February 8, 1962 by a group of educators headed by Engineer Demetrio A. Quirino, Jr. and Dr. Teresita U. Quirino. Using an outcomes-based educational model with its locally and globally accredited programs, T.I.P. allows students to acquire industry-desired qualities and essential experiences that better equip them to be effective as soon as they enter the workforce or set up their own business.

 

SKILLS

Administrative Skills                                                       Amazon Product Research for Online Arbitrage

Attention to Detail                                                           Web Research / Data Entry

Reliable and Punctual                                                      Social Media Management

Adaptability and Flexibility                                            Email Management

Active Listening                                                               Calendar Management

Organizational Skills                                                        Basic Graphic Design (Canva, Photoshop)

Communication Skills                                                     Microsoft Office (Word, Excel, Powerpoint)

Problem Solving                                                               Google Suites (Docs, Spreadsheets, Slides, Forms)

Computer Skills                                                                Customer Service

 

COURSES  ATTENDED

Product Sourcing for Online Arbitrage       2023

FB ADS                                                          2021

How to Become a Virtual Assistant             2021

Email Management                                      2020

Schedule Management                                 2020

Internet Research                                          2020

Social Media Management                          2020

 

REFERENCES

Name: John Jynell Motilla – CEO                                                        Name: Roan Pegtuan

Company: Your VABuddy Online Tutorial Services                            Company: Suzuki Auto Shaw

Position: E-commerce Specialist                                                           Position: Group Customer Retention Mgr

Contact Number: (+63) 966-7443288                                                   Contact Number: (+63) 916-7889787

 

Name: Marites P. Romen                                                                      Name: Aurora Cuneta

Company: Department of Education                                                    Company: Lica Auto Nations

Position: Supervising Education Program Specialist                           Position: Sr. Insurance Manager

Contact Number: (+63) 998 9583978                                                   Contact Number: (+63) 917 8010175

 

Name: Jeffrey Reville                                                                            Name: Genevieve Acala

Company: Zendesk                                                                                 Company: RESPSCI

Position: Support Engineer                                                                    Position: Administrative Aide III

Contact Number: (+63) 945 4362621                                                    Contact Number: (+63) 921 7423673