About the Candidate
I’m Lou, a dedicated Customer Service Representative with over three years of experience in providing compassionate and effective phone support. I have a knack for resolving issues quickly and ensuring customer satisfaction. I am excited to bring my skills and positive attitude to a customer-focused organization like yours.
Work Experience:
- Customer Service Representative
Ubiquity Global Careers, Bacolod City
February 2021 – September 2023
- Handled over 50 customer inquiries daily, addressing their concerns with patience and empathy.
- Maintained a 95% customer satisfaction rating through clear communication and efficient problem-solving.
- Worked closely with my team to streamline processes, reducing call handling time by 20%.
- Customer Service Representative/Virtual Assistant
Talentpop, Remote
September 2023 – Present
- Providing timely and personalized support through Gorgias and RichPanel.
- Track orders and inventory in Shopify.
- Do marketing reach-outs.
- General Admin Tasks.
- Achieved a 98% satisfaction rate by understanding customer needs and ensuring follow-up.
- Use CRM software to keep track of customer interactions and ensure quick resolution of issues.
- Appointment Setter
Main Street Finance Group, Remote
December 2023 – Present
- Conduct outbound calls to potential customers to introduce business finances.
- Schedule and confirm appointments for financial consultations with precision and professionalism.
- Communicate effectively with clients to understand their needs and offer suitable solutions.
- Consistently meet or exceed monthly goals.
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