Philippines
Member Since 2024
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LOUIS JANE VIDEÑA CEPEDA

About the Candidate

I’m Lou, a dedicated Customer Service Representative with over three years of experience in providing compassionate and effective phone support. I have a knack for resolving issues quickly and ensuring customer satisfaction. I am excited to bring my skills and positive attitude to a customer-focused organization like yours.

Work Experience:

  • Customer Service Representative
    Ubiquity Global Careers, Bacolod City
    February 2021 – September 2023
  1. Handled over 50 customer inquiries daily, addressing their concerns with patience and empathy.
  2. Maintained a 95% customer satisfaction rating through clear communication and efficient problem-solving.
  3. Worked closely with my team to streamline processes, reducing call handling time by 20%.

 

  • Customer Service Representative/Virtual Assistant
    Talentpop, Remote
    September 2023 – Present
  1. Providing timely and personalized support through Gorgias and RichPanel.
  2. Track orders and inventory in Shopify.
  3. Do marketing reach-outs.
  4. General Admin Tasks.
  5. Achieved a 98% satisfaction rate by understanding customer needs and ensuring follow-up.
  6. Use CRM software to keep track of customer interactions and ensure quick resolution of issues.

 

  • Appointment Setter
    Main Street Finance Group, Remote
    December 2023 – Present
  1. Conduct outbound calls to potential customers to introduce business finances.
  2. Schedule and confirm appointments for financial consultations with precision and professionalism.
  3. Communicate effectively with clients to understand their needs and offer suitable solutions.
  4. Consistently meet or exceed monthly goals.
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