Ma. Akisa Cuevas

About the Candidate

Ernst & Young, GDS – Philippines Apr 2019 – Dec 2025

Senior Operations & Executive Support Lead

• Executive Support & Triage: Managed global account operations for priority clients, resolving 60+ complex inquiries daily and flagging

urgent items for leadership.

• Calendar & Meeting Coordination: Optimized audit timelines by coordinating executive signatures and multi-party communications to

ensure seamless compliance with financial standards.

• Workflow Automation: Architected request workflows using SharePoint, reducing administrative bottlenecks and ensuring 100% on-time

delivery for high-priority projects.

• Document Preparation: Transformed complex data into actionable reports and dashboards, proofreading and formatting insights for

executive-level decision-making.

• Compliance Oversight: Strengthened nationwide oversight and audit readiness, maintaining clean records through meticulous attention

to detail and root-cause analysis.

• Awards: Recipient of the 2025 Maximized Momentum Model and 2023 Spot Awards for exceptional operational strategy and accuracy.

ServeCorp Pacific Inc. – Philippines Website & Product Editor

E-Commerce | Beauty & Retail Products – Jan 2019 – Mar 2019 Freelance

• Priority Management: Published 80+ daily updates under tight deadlines, ensuring data accuracy and consistency across digital

platforms.

communication.

• Logistics Liaison: Coordinated directly between warehouse teams and digital storefronts to expedite arrivals and streamline

DXC Technology – Philippines Sep 2016 – Jan 2019

Technical Support & Operations Specialist

• Communication & Resolution: Resolved 40+ technical escalations daily via phone and email, drafting professional responses and

documenting preventive solutions.

• Documentation: Improved service reliability through detailed portal documentation and effective cross-time-zone communication.

GameOps Inc.

Game Operations Senior Specialist — Jun 2015 – Jun 2016

• Resolved player and account issues via Zendesk, email, and live support, strengthening platform security and trust.

Detected and addressed in-game violations, reducing risk and protecting platform integrity.

• Coached junior staff and supported shift leadership, improving team performance and decision-making.