Ma Resurreccion Dulce Teruel

About the Candidate

Curriculum Vitae

Ma. Resurreccion (Dulce) Teruel

Dubai, UAE

Mobile No.: +971 58 5932003

Email: [email protected]

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PROFESSIONAL PROFILE

Highly organised and proactive Executive Assistant with extensive experience supporting senior professionals in structured, process-driven environments. Strong background in document control, deadline tracking, office administration, and stakeholder coordination. Detail-oriented, self-motivated, and with a strong focus on accuracy and consistency while managing multiple priorities with discretion and professionalism.

KEY SKILLS

·       Executive & Administrative Support

·       Document Management & Filing Systems

·       Calendar, Email, & Meeting Coordination

·       Invoicing, Expense & Payment Tracking

·       Vendor Management & Coordination

·       Google Workspace, MS Office, & Productivity Tools

CAREER SUMMARY

Business Development & Operations – Book Fairs

HR International Books & Toys – Dubai, UAE

04/2025 – Present

·       Secured and managed partnerships with schools and nurseries, coordinating multi-site book fair delivery across various locations.

·       Worked closely with operations teams to plan logistics, staffing, setup, and on-site execution of events.

·       Managed end-to-end event delivery including scheduling, client coordination, issue resolution, and post-event reporting.

·       Maintained strong client relationships while ensuring operational standards and timelines were met.

Freelance Executive Support, Operations, e-Commerce

Dubai & London / Remote

11/2021 – 03/2025

·       Executive assistance: calendar, inbox, travel, and meeting support

·       Acted as gatekeeper, filtering and prioritising communications

·       HR administration, hiring coordination and initial candidate screening

·       Accounts support: invoicing, expense tracking, and reconciliations

·       Ownership and management of a Shopify e-commerce store (setup, products, orders, customer service, social media)

General Manager – Retail / FEC

Robotika Trading LLC – Dubai, UAE

02/2013 – 03/2021

·       Led the setup, launch, and full operational management of multiple high-footfall locations reporting directly to owners.

·       Managed site managers and frontline staff, overseeing recruitment, training, performance management, and disciplinary matters.

·       Implemented and enforced operational standards to ensure safety, compliance, customer flow, and brand consistency across locations.

·       Monitored revenue, costs, and performance metrics; identified risks and implemented corrective actions proactively.

·       Handled customer complaints, incident management, and operational escalations in a calm, solutions-focused manner.

·       Controlled costs through supplier negotiation, stock management, and wastage reduction while maintaining service quality.

Human Resources and Admin Manager / Personal Assistant to Managing Director

Robotika Trading LLC / El Mondo Express LLC – Dubai, UAE

06/2008 – 02/2013

·       Provided direct executive and personal support to the Managing Director.

·       Managed business and private coordination, including personal scheduling, confidential matters, and liaison with domestic staff and service providers.

·       Managed HR and administrative functions supporting multi-site retail operations.

·       Supported operational planning through coordination of staffing, schedules, and internal communications.

·       Liaised with government authorities regarding licenses, permits, and regulatory compliance.

Communication Coach/Trainer

TeleTech Philippines

04/2006 – 03/2008

•       Delivered comprehensive soft skills training, refining abilities to provide seamless support and guidance. 

•       Provided constructive feedback and coaching to enhance team performance.

Customer Service Representative

People Support Philippines

10/2003 – 02/2006

•       Demonstrated exceptional communication skills in addressing customer queries and resolving concerns effectively. 

•       Developed a knack for handling diverse and often urgent matters, essential in managing high-stakes executive engagements.

Area Sales Manager | Commercial Assistant

Cemex Philippines

11/2000 – 11/2002

•       Managed client relationships and sales operations, contributing to revenue growth through excellent communication and organizational skills.

EDUCATION

Bachelor of Science in Commerce

–       Major in Management Accounting

University of St. La Salle, Philippines