Maria Beata C. Flores

About the Candidate

MARIA BEATA C. FLORES
404 Tanguile Street, Cembo
Makati, Metro Manila Philippines 1214
+63 927 674 1944
[email protected]
Date of birth: March 31, 1999 Nationality: Filipino
CAREER OBJECTIVE
Dynamic guest service provider seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of hospitality/travel industry and willingness to work a flexible schedule.
CORE STRENGTHS
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Effective communication skills and good listening skills
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Courteous demeanor
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High customer service standards
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Supervisory Skills
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Energetic work attitude
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Skilled multi-tasker
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OPERA Express Hotel system
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Maintaining Standard Grooming
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Perform under pressure
EMPLOYMENT HISTORY/OJT
July 2023- September 2024 Makati Diamond Residences
Senior Front Desk Associate
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Acts as Officer-in-Charge and performs Supervisor Tasks
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Arranged staff roster
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Perform all check-in and check-out tasks
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Inform customers about payment methods and verify their credit card data
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Welcome guests upon their arrival and assign rooms
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Provide information about our hotel, available rooms, rates and amenities
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Respond to clients’ complaints in a timely and professional manner
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Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
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Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
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Upsell additional facilities and services, when appropriate
February 2020- June 2023 Seda Hotels BGC
Front Desk/Guest Service Associate
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Check in and check out guests
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Attending to guests’ requests/needs
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Greeting guests at the front desk and answering any questions
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Answering phone calls from guests and followed by directing to other department depending on their requests
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September 2020- September 2021 ESL Online Teacher (Part-time) Acadsoc – Widetech Corporation
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Preparing lesson plans in accordance with students’ learning needs.
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Designing and presenting educational material.
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Tailoring lessons to accommodate differences in learning style and speed.
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Evaluating students’ progress.
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Preparing and disseminating progress reports at regular intervals.
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Remaining knowledgeable about and respectful of cultural differences within the classroom.
January 2019-February 2019 International Relations Department City Government of Makati
On-the-Job Trainee
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Received documents from different department
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Follow-up phone calls to different government officials
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Wrote and sent letter to embassies
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Made script for high profile person
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Made a PowerPoint Presentation
March 2018- June 2018 Hyatt Place Dewey Beach Delaware, USA
Hotel Associate/ Work and Travel Program
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Front Desk Attendee- followed all the SOPs in front desk management. Assisted the guests during their check-ins and check-outs.
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Housekeeper- Gave the hotel a nice aura and ambiance, and made sure that the hotel has pleasant surroundings.
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Breakfast Attendant- Assisted the guest in the buffet area and made sure that they had the best dining experience.
SEMINARS AND TRAINING
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Occupational Safety and Health Seminar and Training (February 2020)
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15-Day Flight Attendant Training (PTC Mil-Com) 2019
1.
CPR/First Aid Training
2.
Firefighting Training
3.
Water Survival
CERTIFICATIONS
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IELTS – Overall Score 7.0
AWARDS
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2024 1st and 2nd Quarter Emerald Awardee – Makati Diamond Residences
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2023 3rd Quarter Silk Awardee (Seda BGC)
ACHIEVEMENTS
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2nd Placer- Oral Presentation of Research Paper Annual Research Forum CEU-Makati 2019
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Representative of Tourism department for the Annual Research Forum 2019- CEU Makati
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Best Research Paper in Tourism Department 2019
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2nd place poster making, SCA Day at CEU Makati March 2017
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Dean’s lister 1st year college 2015-2016
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95%ile in Centro Escolar University Entrance Examination 2015
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Ms. Paladian Personality 2014 Title Holder (Traditional Interschool Beauty Pageant)
EDUCATIONAL ATTAINMENT
Tertiary Education:
2015-2019
Centro Escolar University- Makati
Legaspi Village, Makati City Bachelor of Science in Tourism Management
Secondary Education: 2011-2015 Luis Palad National High School
Ipilan, Tayabas City, Quezon Province
Primary Education: 2005 – 2011 Tayabas West Central School 1
Brgy. Angustias Zone 2, Tayabas City, Quezon Prov.