Maria Margarita Taluban

About the Candidate

MARIA MARGARITA TALUBAN

Executive Assistant | Team Manager | Quality Assurance Analyst

Unit 4 De Leon Apartment Purok 3, Mangino Gapan, Nueva Ecija | +63945-174-4675 | [email protected]

CAREER SUMMARY:
Friendly customer service specialist with 4+ years of experience in handling inbound and outbound calls and establishing strong customer relationships. A Quality Assurance Manager with more than three years of experience with great attention to detail and a commitment to developing and implementing continuous improvement initiatives through the collection and analysis of data and converting it into actionable information.

 

WORK EXPERIENCE:
RareJob Inc.
Online English Tutor | June 2012 – February 2014

¨       Preparing and delivering lessons to improve students’ reading, writing, and conversing skills.

¨       Assessing student progress and writing reports.

Teleperformance Phil.
Back of House Associate | Subject Matter Expert | Team Leader | March 2014 – May 2017

¨       Order taking of customer requests and processing the orders.

¨       Ensure the facts and details are correct so that the project’s/program’s deliverable(s) will meet the needs of customers and clients.

¨       Responsible for implementing strategies that team members use to achieve goal.

¨       Communicating with direct reports in regards to new policies, procedures and client changes in a timely manner.

¨       Coached to success including and using the corrective action process when appropriate.

WNS
2nd Level Customer Sales Executive | May 2017 –June 2017

¨       Training only.

Microsourcing Inc
Intermediate Customer Sales (Seasonal) | August 2017 – December 2017
¨       Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

RareJob Inc
Online English Tutor (Japanese) | January 2018 – August 2018
¨       Preparing and delivering lessons to improve students’ reading, writing, and conversing skills.

¨       Assessing student progress and writing reports.

Lizard Bear Tasking Inc. (TaskUs)
Customer Support Representative (Tier 2)| August 2018 – January 2019
¨       Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

 

24/7 Intouch
Customer Support Representative – Email Support | Quality Analyst | May 2019 – March 2020
¨       Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

¨       Responsible for analyzing and ensuring the quality of software, products, and systems. Confirming that products or services meet the standards set by the company or the client.

RingCentral
Billing Support Analyst | December 2020 – June 2021
¨       Oversees the tasks of sending invoices to clients and monitoring outstanding balances to ensure each account is paid on time and in full.

REVA Global
Executive Assistant | Quality Analyst | Transaction Coordinator | June 2021 – February 2023
¨       Professional responsible for managing the schedules and communications of key executives in their company. Prioritizing emails and phone calls and arrange meetings and business events.

¨       Responsible for analyzing and ensuring the quality of software, products, and systems. Confirming that products or services meet the standards set by the company or the client.

CallLyft
Quality Analyst | Team Manager | November 2022 – November 2023
¨       Ensures that agents provide quality service in line with organizational objectives.

¨       Communicating with direct reports in regards to new policies, procedures and client changes in a timely manner.

¨       Coached to success including and using the corrective action process when appropriate.

 

 

RELEVANT PROJECTS/TRAININGS OR SEMINARS:
¨       JUMP Leadership Training in Teleperformance

Class Salutatorian – Batch 3 2016

¨       Vodafone JUMP Leadership Training in Teleperformance

¨       Ms. Vodafone  2017 in Teleperformance

 

EDUCATION:
¨       2010-2012| University of the East

¨       Bachelor of Arts – Major in Legal Management

 

¨       2012-2014| AMA University

¨       Bachelor of Mass Communication

 

 

SKILLS:
¨       Expert in Microsoft office with focus in excel

¨       Capable of planning, following and completing tasks with minimal supervision

 

 

TOOLS:
Canva, Podio, Salesforce, Call Tools, Microsoft360, FollowUpBoss, LibertyAI, Swiftpod, LaunchControl, etc.