Mariel Belisario

About the Candidate

MARIEL BELISARIO
VIRTUAL ASSISTANT / ISA
Manila, Philippines

• Seasoned Customer Service Rep / Collections Associate with 8 years of experience
• VA / ISA for 4 years
• Admin Assistant for 2 years
• Online English Tutor for a year
• Can adapt to change of work environment
• Able to learn a new process in a short span of time

WORK EXPERIENCE

BRIVITY VA ISA / VA for Realtors
April 2022 – June 2024

• Cold-call – prospect for new leads and convert them to
nurtures
• Send email and text messages
• Do follow up calls
• Schedule potential lead for an appointment with Agent for
• Filter leads based on their status
• Create Just Sold/Just Listed/Coming Soon and post cards in Canva
• Database Management
• Do Seller Advisory
• Create new contracts
• Check status of listings in the MLS
• Tools Used: Ring Central, Brivity, KW Command, Google Voice, Matrix, CTM EContracts, MS Excel, Google Sheet,

TRIEU NAILS Admin Assistant / Salon Booking Assistant
Sept 2022 – Mar 2024

• Answer calls and queries
• Book appointments over the phone
• Check and respond to email and social media messages
• Verify daily cash takings
• Post IG Story
• Check for nail errors and communicate with technician and clients
• Process refunds
• Add items to stock list and order stocks
• Verify staff hours
• Do and email ROTA
• Post job openings
• Tools Used: Acuity, Yay, Google Sheet, Stripe, Canva

PHONE ANIMAL – VA / ISA / Admin Assistant for Realtors
Jul 2019 – Dec 2021

• Cold-call – prospect for new leads and convert them to nurtures
• Set follow-up call and/appointments for Agent to do a listing consultation email to other Realtors regarding their potential buyers
• Do Sellers Report
• Database Management
• Mute AI for Agents and alert them to reach out to the leads
• Send email to other Realtors regarding their potential buyers
• Tools Used: Ring Central, Mojo, KW Command, CINC, MS Excel, Google Sheet

WIPRO – Customer Service Representative for Direct Energy Regulated
Philippines Services

Nov 2011 – Dec 2012
• Handle billing inquiries and other gas concerns

JOY PHONE ENGLISH Virtual English tutor for Korean adults and children

Sept 2010 – Nov 2011
• Teaches basic English grammar, pronunciation, etc.

CONVERGYS – 3rd Party Collector for Encore General Electric (GE)

Jan 2009 – Mar 2010
• Collect on clients who’s on no payment status for more than 90 days
• Set payment arrangements / promise to pay for clients who
are already behind on their payments

HSBC 1st Party Collector for HSBC
Philippines • Collect on clients who’s 30 days in arrears
Apr 2007 – Mar 2008 • Settling Payment arrangement / promise to pay for clients who
already behind on their payments

ITOUCH POINT

Oct 2003 – Apr 2007

Inbound Sales Representative for Vonage
• Offer wireless broadband
Customer Service Representative for Sears Portrait Studio –
• Set up a schedule for a portrait session
Operator for 411
• Directory Assistance
3rd Party Collector for Miracle Financial / Verizon Wireless
• Collect on clients who’s on no payment status for more than 90
days

C3 – Customer Service Representative for AMEX

July 2003 – Oct 2003
• Handle pay-by-phone

EDUCATION

AMA Computer College – BS Computer Engineering 1999 – 2003