Marjon Micah Dionisio

About the Candidate

MARJON MICAH F. DIONISIO

Experienced Customer Service & Virtual Assistant

Email: [email protected] | Cell: +639922865407 | Skype ID: live:emmauleon199416

Summary:

Highly skilled Customer Service & Virtual Assistant with expertise in creating an efficient work environment based on company’s work-at-home guidelines. Proficient in utilizing computer productivity software, maintaining high levels of customer service, and adapting to diverse situations. Specializes in providing technical assistance, email and chat support, inbound phone sales, and going above and beyond for customers. Capable of designing infographics, logos, and flyers, with knowledge of data mining, administrative responsibilities, and product listing. Experienced in E-commerce platforms, SAAS, and telecommunication services.

Skills:

✅Great Written and Verbal Communication Skills
✅Proficient in E-commerce Platforms: Shopify, Brandboom.com, Apparel Magic
✅Knowledge of B2B Wholesale
✅Shopify Expertise: Product listing, product research, inventory management, applying promos and discounts
✅Familiarity with E-commerce Tools: Postco, Shipstation, Klaviyo
✅Proficient in creating marketing materials
✅Lead Generation
✅Software Navigation
✅Knowledge handling Software As A Service (SaaS)
✅Email Management: Mailchimp
✅PowerPoint and Slide Presentation Creation for demos, training, and webinars
✅Proficient in CRM and Back-office tools: Mailchimp, Freshworks, Hubspot, Monday, Genesys, Zendesk, Salesforce, Slack, Skype, Zoom, Citrix, Google Meet, Google Workspace, Microsoft Office Tools, Canva, Jira, Asana, Adobe Photoshop
✅Multitasking with Typing speed: 50 WPM
✅Exceptional analytical and problem-solving skills
✅Marketing Management
✅Critical Research
✅Adaptability and Learning Ability
✅Managing social media accounts business suites: Facebook and Instagram
✅Graphic Designs and Logo Creation using Adobe and Canva
✅Basic HTML knowledge

Work Experience:

☑️Freelancer, Ninth and Maple Shop (Shopify Store) – Virtual Assistant (December 2022 to April 2023)

• Product listing
• Responding to customer emails and chat (via Gmail and Shopify Chat)
• Processing returns in Shopify’s backend (using Postco, approving and reviewing)
• Call and email follow-up on abandoned carts, offering discounts and free shipping to convert sales
• Approving customer reviews in Shopify’s backend
• Assisting in basic email marketing using Klaviyo

☑️Brandboom.com – Software Customer Support (June 2022 to April 2023)

• Answering inbound phone calls, chats, and emails
• Assisting users with software-related concerns and troubleshooting
• Assisting users in integrating Brandboom software with their Shopify and Apparel Magic accounts
• Helping users with their Brandboom product listings, Data entry, data mining, and lead generation tasks

☑️ Expertise.com at Go lance – Part-time Outbound Sales Representative (May 2022 to June 2022)

• Making calls to customers and encouraging them to add the Expertise badge as recognition for being one of the top companies in their categories
• Handling objections and explaining the purpose and benefits of adding the reward badge
• Meeting a target of 10 badges added per week with an average of 150 calls

☑️AnytimeMailbox.com – Customer Service Representative and Inside Sales Team (April 2020 to April 2022)

• Generating and prospecting leads
• Making outbound calls to potential partners/clients
• Conducting proposals and demos via Zoom with potential clients
• Handling inbound calls, emails, and chats regarding software inquiries, sign-up process, billing, and sales
• Creating infographic flyers for marketing campaigns
• Emailing through Mailchimp account
• Ticket creation, feature requests using Freshdesk software
• Managing social media accounts (Instagram and Facebook) and answering inquiries
• Generating reports and providing weekly and monthly updates to the management team
• Assisting with cancellation and refunds for software-based subscriptions

☑️ Customer and Technical Support Representative, BPO Industry

⭐ Acquire Asia Pacific (IPrimus Telecommunications) – 2014 to 2016

⭐ Telus International (Google Cloud) – 2016 to 2019

• Tasks included answering inbound phone calls, chats, and emails, providing excellent customer assistance, and delivering exceptional service to each company

🏫 Education:

🎓 College: Bulacan State University, Fine Arts major in Advertising Arts/Visual Arts (Undergraduate, completed up to 3rd-year college level), 2010 to 2013

🎒 High School: Liceo de Pulilan Colleges, 2006 to 2010

💻  Computer Specifications:

Main Computer (PC):

Intel(R) Core(TM) i3-4170 CPU @ 3.70GHz 3.70 GHz
RAM: 16.0 GB
System Type: 64-bit Operating System

Backup Computer (Laptop):

Intel(R) Core(TM) i5-4310M CPU @ 2.70GHz 2.70 GHz
RAM: 6.0 GB
System Type: 64-bit Operating System

🌐 Internet Connection:

Main Connection: Converge Fibre Optic 1500 Plan (50 Mbps speed)
Backup Connection: Globe DSL broadband 1299 Plan (5 Mbps speed)
Can work with both Ethernet cable and wireless connection

🎧 Headset:

• Logitech headset with microphone and noise cancellation

With the expertise and skills listed above, I am confident that I will be an excellent “All-in-One” team member who is always eager to help. Contact me at your convenience, and let’s get started!