Mark Lozada

About the Candidate

 

LOZADA, MARK LESTHER A.

 

525 Celia Street Panginay Balagtas Bulacan

Phone 09153245583

Email: [email protected]

 

EDUCATION

2006 – 2011 DE LA SALLE – COLLEGE OF SAINT BENILDE

Bachelor of Science in Business Administration

Major in Computer Applications.

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RELEVANT EXPERIENCES

·       SK Chairman (2007-2010)

– I handle minors in our barangay which are between 15 to 17 years of age.

– Exercise general supervision over activities of the Sangguniang Kabataan.

– Assist in the establishments, organizations and promotion of cooperative enterprises that will improve the economic condition and well-being of the residents.

– Conduct a different projects that the minors will benefit and refrain them from illegal doings.

 

 

·       IT CONSULTANT

 

– BCS Pharma Corporation (January 2011 – April 2011)

– US based company who is planning to put up a branch here in the Philippines

– I do the designing, testing, installing and monitoring new systems

– Create websites which includes but not limited to translating, designing, etc.

 

 

·       PROPERTY CONSULTANT

 

– Nuvoland Philippines, Inc. (August 2012 –October 2012)

– Marketing and promotion of sales of properties through advertisements, open

houses, and other participation in multiple listing services

– Prepare documents such as but not limited to: representation contracts, purchase agreements, closing statements, deeds & lease, etc.

 

·       INTERNET MARKETING SPECIALIST

 

– Citiworks Manpower, 99Technologies (November 2012 – March 2013)

– To develop client relationships with websites to obtain quality links

– Ensure that the content will appear on high search rankings and send out quality

messages on the websites

-Develop density of desired keyword on the pages

·       English Customer Support   (Asian Market: Malaysia, India, Indonesia, Thailand, Korea, China and Japan)

Bayview Technologies Inc. (February 16, 2015 – December 31, 2015)

 

·       UK/IE Customer Support (United Kingdom and Ireland Market)

Bayview Technologies Inc. (January 1, 2016 to September 30, 2016)

 

–       Handles and resolves customer’s issues via phone (inbound and outbound), email and online chatting tools. (Verifications, Complaints, Bet Settlements, Wagering Requirements, Bonuses/Promotions, Duplicate Accounts etc.)

–       Guarantees an unparalleled customer service experience and provides answers and solutions to customers in a professional manner

–       Handles deposits and withdrawal transactions for players and partners effectively

–       Gives feedback and suggestion to superior for issues, procedures, and other similar concern.

–       Coordinates well with other CS, superiors and other departments.

–       Takes part in the departments growth and development in a responsible and initiative manner

–       Follows internal department procedures and complies with company-wide rules and policies.

Quality Assurance Analyst (Malaysia, India, Indonesia, Thailand, Korea, China and Japan)

Bayview Technologies Inc. (October 1, 2016 to April 30, 2017)

 

–       Monitoring calls and evaluate recorded calls and live interactions to assess agent performance and adherence to company protocols.

–       Analyze metrics and data to identify trends, strengths, and areas for improvement in agent performance.

–       Provide constructive feedback to agents based on evaluations and assist in developing performance improvement plans.

–       Develop and update quality assurance criteria and scoring systems to align with business objectives.

–       Collaborate with training teams to design and deliver training sessions that address skill gaps and enhance agent performance.

–       Work with various teams to share insights and develop strategies for improving overall service quality.

–       Ensure that customer interactions meet or exceed company standards for service quality and satisfaction.

·       Owner (MCADAZOL Water Refilling Station March 2019 – Present)

 

–       Oversee daily operations of the water station.

–       Ensure that all equipment is functioning properly and maintained regularly.

–       Manage water purification processes to meet health and safety standards.

–       Provide excellent customer service and handle customer inquiries or complaints.

–       Build and maintain relationships with clients and suppliers.

–       Monitor water quality and ensure compliance with local regulations.

–       Conduct regular testing of water samples to maintain standards.

–       Manage budgeting, pricing, and financial planning for the water station.

–       Monitor sales, expenses, and profit margins to ensure profitability.

TECHNICAL SKILLS

 

– Software: Microsoft Office, Google Drive & Canva.

– Terrific Time Management

– Sales and Marketing Management

– Administrative Management

– Articulate in English and Tagalog

 

 

 

SEMINARS ATTENDED

 

–       2010 August Marketing Yourself

A seminar designed to teach students the proper way in presenting oneself in a corporate setting. The students are taught the proper etiquette during a job interview and dealings with other people in the corporate world.

–       2010 November Benilde GK Center for Social Innovation Entrepreneurial Summit

A seminar designed to teach future entrepreneurs ways and means to provide effective social outreach programs for the public.

–       2010 December Cost Benefit Analysis Seminar

A seminar organized by the Computer Business Association (CBA) to guide students in formulating an effective feasibility study of a company implementing a new system.

–       2011March CAREER FAIR 2009 – CSB-Taft Campus

Industry Practitioners gather to present and prepare students in the school for their future career after college.

–       2011April PRACTICUM PREPARATION WORKSHOP – CSB

Designed to prepare students for the professional life that awaits them after college.