Mary Grace Manalo

About the Candidate

I worked as an HR Associate at REPS, LLC, as a Marketing Associate at RealPage Phils. Inc, a Customer Service Representative at Remitly Money Services, EnfraUSA, Sutherland Global Services, Microsourcing, an IT HelpDesk at UnitedHealth Group, and a Technical Support Representative at Harte Hanks (TELUS) companies for a total of 14+ years, and during that time I’ve developed good phone manners and an ability to politely deal with disgruntled customers. I am accustomed to working simultaneously and can offer my experiences to help your company grow and surpass all goals and objectives.

My duties at my previous companies included making 20-50 calls a day to businesses and private individuals via phone, email, and chat channels.

My experiences in these companies have helped me improve my customer service skills, and have provided me with extensive knowledge of how to handle the concerns and issues of our customers.

I am looking forward to discussing the position and my qualifications with you in more detail soon.

Thank you for your time and consideration.