Mc Lloyd Carillo

About the Candidate

Mc. Lloyd R. Carillo
Ilaya St., Tibig, Silang Cavite
+639107790013
[email protected]

PROFILE
✓ Self-motivated individual with exceptional customer service.
✓ Strong work ethic.
✓ Well organized, optimistic, reliable and dedicated to maintain a customer/client satisfaction on a high level of
professionalism.
✓ Driven
✓ Can handle a team efficiently and easily adapt with the environment.

WORK EXPERIENCES
October 2021-July 22, 2023
Training Supervisor POC
TECHMAHINDRA LTD.
Felina Corporate Plaza, Eastwood, Quezon City
Back Office (Verification & Order Management) – Globe Telecom
✓ Point of Client escalations related to training.
✓ Skills Development of team Quality Program Level progress.
✓ Data Analysis and Project Management on the targeted opportunity.
✓ Handling Training Development (Training Curriculum, Processes)
✓ Strategical Planning with Stakeholders.

Process Trainer
TECHMAHINDRA LTD.
Felina Corporate Plaza, Eastwood, Quezon City
Social Media & Back Office (Aftersales / CSR/TSR / Verification & Order Management) – Globe
Telecom
June 2018 – 2021
✓ Conducts Process Training for new hires and evaluates their performance based on their competencies at the
end of each training.
✓ Coaches and counsel trainees for performance and behavior improvement and provide feedback based on
specific areas for improvement (AFIs).
✓ Conducts recursive/refresher training based on TNA and Operations/Quality recommendations and findings.
✓ Works hand-in-hand with Quality and Operations in order to provide Training Needs Analyses to determine
the assigned LOB’s monthly Product Knowledge Test (PKT).
✓ Ensures all training reports, dashboards, etc. are complete, accurate and sent in a timely manner.

Associate Customer Support / Tier 2 – Escalations / SME
TECHMAHINDRA LTD.
Felina Corporate Plaza, Eastwood, Quezon City
Social Networking Sites – Globe Telecom
April 2016 – 2018
✓ Obtains client information by replying to chats, assisting clients and
verifying client’s account/s.
✓ Adheres to standards and guidelines, recommending improved procedures
✓ Updates job knowledge by studying new product descriptions, participating in
educational opportunities.
✓ Recovers customer escalation endorsed by client by providing seamless effort in resolving the
concern/problem.
✓ Provides personalized customer service to further improve the service and build
customer loyalty and trust.
✓ Evaluates customer’s product issues and provides logical lasting solutions.

SERVICE CREW
Veranda Catering Services
2012-2014
✓ Works with individual servers to improve performance.
✓ Delivers exceptional, friendly and fast service.
✓ Answers questions about menu selection and choices.
✓ Answer customer inquiries and resolve issues promptly.
✓ Effectively communicates with kitchen staff regarding customer allergies, dietary needs, and other special
requests.
✓ Regularly checks on guest to ensure satisfaction with each food course and beverages
✓ Consistently adheres to quality expectations and standards.

Awards and Merits
Trainer of the Year
Tech Mahindra LTD
August 2020
Ace Awardee – Tech Mahindra
2020-2022
Most Outstanding Battalion Commander
Bukidnon State University
Reserved Officer Training Corps (ROTC)
November 2015
Outstanding Award
Pilgrim Christian College, CDOC
March 2016

Trainings and Seminars
Credit Acceptance Policies and Procedures (CAPP)
Felina Corp. 5th Floor TR.3, Eastwood, QC
September 18, 2020
Effective Presentation Skills (EPS)
E-Commerce Plaza 3rd Floor TR.2, Eastwood, QC
July 2018
Effective Feedback and Coaching
Felina Corp. 5th Floor TR.3, Eastwood, QC
06-08 June 2018
Advance ROTC Academic Phase MS-41 MS-42
Camp Evangelista, Patag, CDOC
April-May 2013

Educational Qualification
2011-2014
Undergraduate
Bachelor of Science in Hotel and Restaurant Management
Bukidnon State University
Malaybalay City, Philippines
March 2016
Graduate – Vocational
Cookery NC-2 Pilgrim Christian College
Cagayan de Oro City, Philippines

PERSONAL DETAILS
Birth date: April 22, 1994
Sex: Male
Civil Status: Single
Height: 173 cm
Weight: 65 kg
Religion: Roman Catholic
Nationality: Filipino