Menchu Linda

About the Candidate

Amazon Catalog | FBA Reimbursement Specialist

Work Experience

Project Manager Assistant / Catalog Specialist – DEC 2022 – FEB 2025

• Proactively support Project Managers across multiple brand onboarding initiatives
• Review and validate clients’ multimedia assets to ensure alignment with creative and brand guidelines
• Establish and manage content deadlines in accordance with SOPs; coordinate seamlessly with the
  Creative Team to kick off content development
• Serve as a point of contact for Agency communications via Skype, providing timely and professional
  responses
• Manage a variety of administrative responsibilities to keep project workflows running smoothly
• Offer flexible assistance with both professional and occasional personal tasks to enhance Project Manager productivity
• Maintain a high standard of discretion and integrity when handling confidential and sensitive information
• Account Health, Listing Optimization, Inventory Management, Seller Support Escalation Cases
• FBA Lost and Damaged Reimbursement Request
• Shipment Creation or Removal Order Creation

Amazon Account Manager – MAY 2021- NOV 2022

• Account Health Checking
• Product Listing Management, Fix Listing Issues in both Manual and Flatfile
• Listing Optimization, Enhanced Brand Content, Content Upload
• Shipment Creation or Removal Order Creation
• Inventory Management
• Customer Review Requests, Case Creation to Seller Support
• FBA Lost and Damaged Reimbursement Request

Amazon Seller Support – SEP 2014 – APR 2021

• Delivered expert-level support as part of the Amazon Seller Support Team, resolving complex seller issues
  across multiple account types
• Specialized in Merchant Fulfillment Network (MFN), Fulfilled by Amazon (FBA), IIDP (Incorrect
  Information on Detail Page), and ILAC (Inventory Lost Andon Cord), providing tailored solutions for sellers
• Served as an ILAC (Inventory Lost Andon Cord) Specialist for 5 years, handling high-volume, high
  complexity reimbursement cases with accuracy and consistency
• Acted as a Sub-FBA Trainer, mentoring and training new hires on FBA policies, workflows, and best
  practices to ensure team readiness and knowledge consistency
• Selected as a Subject Matter Expert (SME) within the Seller Support team, supporting peers and team
  leaders with policy clarifications, edge-case analysis, and escalated inquiries
• Managed escalation calls and emails from Amazon sellers, delivering professional