Michael P. Giada

About the Candidate

MICHAEL P. GIADA
Address: Brgy. Loma de
Gato, Marilao Bulacan.
Mobile: +639496396052
E-mail address: [email protected]

CAREER OBJECTIVE:
Looking to join a progressive organization that has the need for an IT Support/Customer
Service and offers opportunities for advancement. Seeking new challenges which effectively
utilizes my professional experience and expertise.
WORK EXPERIENCES:
DELTEK SYSTEMS PHILIPPINES
The Enterprise Center, Paseo de Roxas, Legazpi Village, Makati, 1226 Metro Manila
Position: Associate IT Support ( December 06, 2021 – Present)

⮚ Manages O365, Adding/Removing access of users, Creation / Disabling of Shared
Mailboxes/Distribution Lists.
⮚ Used Footprints/Service Now for Ticketing System.
⮚ Manages Active Directory, Moving to different OU’s, Reactivation of Account,
Password Resets, Adding of Security Groups.
⮚ Used CIC/Interaction Desktop/Cisco IP Phone for Chat, Phone and email Interactions.
⮚ Managing of Duo account, Intune Troubleshooting, Softphone Issues,
Hardware/Software/Printer Troubleshooting thru remote desktop(Goto Assists/Log Me In.)
⮚ Collaborates with NOC and sends Corporate Communications for Prio 3 Incidents.

UNISYS PHILIPPINES LTD.
Level 4 Polar Center Building EDSA cor Cornell Street Brgy. Wack Wack Mandaluyong City,
Philippines.
Position: IT Helpdesk (February 08, 2018 – December 27, 2019)
⮚ Utilizes chat technology to support client questions. Manages AD Password resets.
⮚ Troubleshot Software and Hardware issues via phone.
⮚ Used Ticketing tool and assigns them to the appropriate department.

ITP MEDIA GROUP
ITP Building #14, Dubai Media City, Dubai, United Arab Emirates
Position: Assistant Data Researcher (February 27, 2017 – June 15, 2017)
⮚ Acquiring data from primary or secondary data sources and maintaining database.

COLLABERA
40th Floor, Rufino Pacific Building, 6784 Ayala Avenue Cor. V.A. Rufino, 1226 Makati, Philippines
Position: IT Helpdesk (July 11, 2016 – December 20, 2016)
⮚ Password resets. Used remote desktop tool for TS. Used Citrix App. Restarting of VM’s.

TECH MAHINDRA
205 Felina Bldg. #5 Eastwood Ave., Eastwood City, Philippines
Position: Customer Service Specialist (September 09, 2015 – January 22, 2016 )
⮚ Responsible for billing inquiries. Provided information regarding payment,
enrollment and activation process.

SUTHERLAND GLOBAL SERVICES
Harvester Corporate Center, 188 P. Tuazon Blvd, Cubao, Quezon City, 1109 Metro Manila, Philippines
Position: Technical Support / Reservation Agent (May 05, 2014 – July 30, 2015)
⮚ Handled Lenovo Technical Support / Home Away Account. Troubleshot software and
hardware issues.
⮚ Used LogMeIn remote desktop tool for better assistance. Upselling software support.

EDUCATIONAL ATTAINMENT:
College : Philippine Science & Technology Center (June 1998 – March 2000)
Course Taken : Telecommunication Technology
Certification : CompTIA A+ Core Hardware, Learning Threat Modeling for
Security

REFERENCES:
Mr. Darren De la Rosa – Supervisor
Unisys Philippines LTD. .
Mobile No.: +63 9164648406
Mr. Daryl Calinao– Supervisor
IBEX Global
Mobile No.: +63 905 3189565
Ms. Jocelyn Ruadel– IT Service Desk
Merck Business Solutions Asia Inc.
Mobile No.: +63 9981934112