Michelle Cerezo

About the Candidate

 

 

MICHELLE NUNEZ CEREZO

Address: #195 Brgy. Patrocinio

San Narciso, Zambales Philippines 2205

Cellphone No.: +639816860764

E-mail Add.: [email protected]

 

 

 

CAREER OBJECTIVE:

To be part of a highly competitive and aggressive company, that offers great opportunities for growth and advancement of my career.

 

HIGHLIGHTS OF QUALIFICATIONS:

 

·        Strong Inter-personal communication skills.

·        Able to learn fast in a dynamic career industry, responsible and willing to take initiative.

·        Exceptionally organized, resourceful, open to ideas and dependable team player.

·        Able to work independently, effectively and efficiently.

·        Knowledge in MS office applications.

 

 

PROFESSIONAL BACKGROUND:

 

Restaurant Manager

Emcee’s Kitchen Restaurant – San Narciso Zambales

December 08, 2020 – Present

 

Job Description:

·        Coordinate daily Front of the House and Back of the House restaurant operations

·        Deliver superior service and maximize customer satisfaction

·        Respond efficiently and accurately to customer complaints

·        Regularly review product quality and research new vendors

·        Organize and supervise shifts

·        Appraise staff performance and provide feedback to improve productivity

·        Estimate future needs for goods, kitchen utensils and cleaning products

·        Ensure compliance with sanitation and safety regulations

·        Manage restaurant’s good image and suggest ways to improve it

·        Control operational costs and identify measures to cut waste

·        Create detailed reports on weekly, monthly and annual revenues and expenses

·        Recommend ways to reach a broader audience (e.g. discounts and social media ads)

·        Train new and current employees on proper customer service practices

·        Implement policies and protocols that will maintain future restaurant operations

 

 

 

 

Senior Data Analyst

Accenture Delivery Center – Manila, Philippines

March 19, 2007 – January 12, 2015

 

Job Description:

Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

 

UNDER: PROJECT SOLEUS – Transaction Processing Associate

3/F 1880 Eastwood Bldg. Eastwood City

Libis Quezon City

November 14, 2012 – January 12, 2015

 

Role Description:

Act as Subject Matter Expert (SME) of the team.

 

·        Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

·        Enters claims data into system while interpreting coding and understanding medical terminology in relation to diagnoses and procedures.

·        Processes claim forms, adjudicates for allocation of deductibles, co-pays, co-insurance maximums and provider reimbursements.

·        Follows adjudication policies and procedures to ensure proper payment, denial or pending of claims.

 

UNDER: PROJECT CHI – Accounts Receivable Analyst

39/F GT Tower

Ayala, Makati City

November 19, 2011 – November 13, 2012

 

Role Description:

·        Reconciling payments to customer invoice;

·        Resolving & researching discrepancies between payments and customer invoice;

·        Communicating & coordinating discrepancies to onshore counterparts to resolve outstanding issues;

·        Responding to onshore inquiries on assigned accounts;

·        Researching & providing information to onshore counterparts to effect adjustments, write-off, refund & DVPs & appropriate letters;

·        Ensures that targets are met based on contractual service level agreement providing input to process improvements;

·        Identifying issues related to their area of responsibility and providing possible solutions to them;

·        Other responsibilities deemed appropriate.

 

 

 

 

 

 

UNDER: PROJECT ENBRIDGE – Billing Analyst

20/F Cybergate Tower II

Pioneer St., Mandaluyong City

September 01, 2009 – November 18, 2011

 

Role Description:

 

Responsible for facilitating billing transactions according to the Service Level Agreements and the Company quality and quantitative standards, by:

 

·        Ensuring that the assigned billing tasks/ needs are resolved in a timely fashion.

·        Records and processes a variety of orders and inquiries received by mail/or applicable system.

·        Investigate inquiries and issue the assigned type of orders or completes the assigned necessary tasks, resolve them within established guidelines.

·        Deals with billing, payment and meter reading exceptions generated from various internal and external sources.

·        Issues work assignments to contractors, verifies invoices, and processes various production jobs and files to ensure meter readings and payments are processed for billing according to schedules and established guidelines.

·        Updates accounts, and completes billing transactions to rectify billing errors and process adjustments and readings to the accounts.

·        Handles internal coordination or calls with CSR’s and correspondence accounts as assigned.

·        Promotes client programs and products. Suggests additional or alternative products or services to meet Customer needs. Serves as an expert in a variety of products/services area.

·        Researches and obtains resolution of a variety of complaints and issues.

·        Proactively maintains and enhances an ongoing relationship with Customers and contractors.

·        Alerts appropriate staff of any potential Customer Services problems or issues.

·        Performs a variety of Customer Care duties and accountabilities as business need dictates.

·        Review, analyze and update accounts according to said guidelines and metrics

·        Complete correspondences related to billing.

·        Create meter orders, as required.

·        Undertake and recommend continuous process improvement initiatives.

 

 

UNDER: PROJECT DRAGON – Telecom Engineer/Remote Tester

24/F Cybergate Tower II

Pioneer St., Mandaluyong City

March 19, 2007 – August 31, 2009

 

Role Description:

·        Physical testing of new loops on Long Distance data circuits.

·        Test the physical layer (layer 1) to the furthest loop-able device ensuring the circuit passes all stress patterns.

·        Ping PIP and Frame circuits from the Gateway router to the furthest loop-able device on the circuit.

·        Manage daily assigned workload ensuring the status is current to TWS system application

·        Complete orders timely and achieve an On Time Performance (OTP) as directed by Organizational goals and objectives

·        Handle all incoming calls for loop delivery and other related assistance

·        Performs Service Fulfillment activities for a given function with medium to full supervision including:
o Receive and verify order
o Notify verification team if invalid information has been provided
o Key order details into application
o Learn and understand the navigational tools of all the applications needed in the process
o Respond to rejects with Sales field and/or LEC
o Communicate order status with offshore management, and functional team leads
o Observe the SLA’s and performance measurements assigned.
o Reach out to 3rd party vendors (LEC) whenever necessary.
o Track order from receipt through handoff to next function group.
o Participate and implement Operational Excellence initiatives.
o Escalate issues and seek advice when faced with non-standard issues/problems
o Interacting largely with own workgroup but may interact with users around first line queries/requests.
o Performs a variety of duties and accountabilities as business need dictates

 

 

MIROF RESOURCES AGENCY

7TH FLOOR PHILCOX BLDG. SALCEDO VILLAGE

MAKATI CITY

ASSIGNED IN:

Accenture Delivery Center

UNDER: PROJECT BRIDGE – LEVEL H CLAIMS PROCESSOR

10/F Cybergate Tower I

Pioneer St., Mandaluyong City

June 13, 2006 – March 15, 2007

 

Role Description:

·        Responsible for the accurate and timely processing of facility and professional claim payment adjustment request.

·        Research adjustment requests from internal and external sources.

·        Perform member or provider payable claim adjustments in appropriate claims processing system.

·        Respond to internal requests regarding status of adjustment requests from Customer Service and other departments.

·        Responsible for the accurate investigation, examination, and resolution of claims.

·        Verify claim charges; investigate eligibility, review benefits, document findings, correct subscriber records, request adjustments, and is necessary, communicate results to management and other customers.

·        Responsible for the complete processing of claims to finalization and in a timely and accurate manner.

·        Performs other duties as assigned.

 

 

 

 

 

 

 

 

 

EDUCATIONAL BACKGROUND:

2001 – 2006                Bachelor of Science in Electronics and

Communications Engineering

Columban College – Barretto Olongapo City

 

2000 – 2001                Undergraduate:

Bachelor of Science in Accountancy

Columban College – Olongapo City

 

1993 – 1997                La Paz National High School

San Narciso Zambales

 

 

PERSONAL INFORMATION:

Date of Birth:                June 13, 1980

Sex:                             Female

Civil Status:                  Single

Height:                          5 feet & 1 inch

Weight:                         84 kgs

 

References are available upon request.