Naifah Dimalog

About the Candidate

WORK EXPERIENCE
Connext : August 2023 – Present
8th flr.Suite 8-B Entec 1 Bldg. Don Juan Ave, cor. Teresa Ave. Nepo Center Angeles City, Ph 2009
Collection Specialist
● Call and email clients to initiate collections for payments when due.
● Actively communicate with clients regarding current invoices and resolve discrepancies.
● Maintain a positive relationship with clients and a high standard of customer service and
positivity.
● Process and post payments as they are collected.
● Support the accounting department with a variety of responsibilities including invoicing,
credit memos and other tasks as assigned.
PSG Global Solutions: October 2021 – July 2023
14th Floor, 6805 Multinational Bancorporation Centre Ayala Avenue, Makati City Senior Recruiter/Talent Acquisition
● Source of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc.
● Recruits passive candidates through phone calls, emails, and general relationship-building.
● Conducts pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements.
● Organize and keep candidates’ files, tracking their activities, opportunities, and references.
● Maintains a record of candidates sourced through the SS Tracker.
● Creates end of day reports of productivity and results.

Citi : January 2018 – January 2021 34th st. Lane D Citi Plaza BGC, Taguig Collection Officer
● Handled all incoming/outbound calls.
● Collect Credit card payments and Advice of fee & charges.
● Provided assistance for bill review and disputes.
● Contacting customers to inform on delinquency, encourage on-time payments and set up
payment plans that can facilitate good credit.
● Identifying accounts with overdue payments and keeping records of the amount owed
and the length of the delinquency.
● Processing customer payments, account adjustments and customer refunds where
appropriate.
● Reviewing records for accuracy and handling disputes to make sure that account
information is entered and maintained appropriately
Teleperformance Philippines: March 2013- January 2018 Mandaluyong
Customer Service Representative/Sales Representative
● handled all incoming/outbound calls.
● Provided assistance for bill review and disputes.
● Kept customers from canceling their services.
● Assisted customers for phone and plan upgrade.
● Basic Internet Troubleshooting.
● Walk-through clients on how to navigate the website for bill-view and other account info
REFERENCES
Character references are available upon request.
I hereby certify that the above information is true and correct with the best of my knowledge and belief.