Nur-ain Acmad

About the Candidate

TDCX PHILIPPINES

QA Officer (Global DNA) – WFH (MAY 2020-OCT 2024)
– Involved in monitoring and evaluating calls/emails/messaging to ensure high
standards of customer service, providing feedback to improve performance, and maintaining quality benchmarks.

QA & Compliance Officer (Operations Support) – WFH (FEB 2020-MAY 2020)
– Involved in monitoring and evaluating calls/emails/messaging to ensure high
standards of customer service, providing feedback to improve performance, and maintaining quality benchmarks.

Customer Experience Team Lead – Operations (JUN 2017-FEB 2020)
– Managed and led a team of customer service representatives, provided training, and coached to ensure high-quality service.
– Monitored team performance, set customer service metrics, and analyzed data to inform service improvements.

Customer Service Specialist – Airbnb (NOV 2015-MAY 2017)
– Assisted customers with inquiries or concerns related to a company’s products or services (Home/Vacation Rentals).

Customer Service Specialist – Telco Account (AUG 2013-OCT 2015)
– Managed incoming calls and customer service inquiries regarding network services (mobile phones/landline/cable/internet), billing concerns or product packages.