Patrick Ragunton

About the Candidate

29 years of age, and took BS Information Technology in System Technology Institute (STI) graduated last May 2014. Knowledgeable in Troubleshooting, Technical Support, Basic Cisco, Active Directory, CRM Software.

I started my career as a customer service representative way back in 2015. Worked usually in US Accounts handled, technical, financial, billing, and even sales.

I’ve been in the Business Process Outsource (BPO) industry for 5 years. When I started in BPO, I was a chat support agent using CRM-RightNow for a chat. I was trained to take 3 chats at the same time, so I managed to multi-tasking doing notes while talking to a customer and assisting with their concerns whether it was billing, tech issues, questions with sales, or even entertaining sales such as upselling. After I ended my employment in Chat Support, I was hired as a voice agent in a US healthcare account as well to assist with financial or billing concerns, so I was conscious when speaking to a customer especially if it’s their healthcare account concerns due to HIPAA that may remove me from my job in case that I make mistakes, but that didn’t happen because I was really careful when I was back there. After that, I was hired by an IT Company and was employed as IT Service Desk support who handles technical issues, whether hardware or software. Back in the day, I was an IT Service Desk Rep, we uses ACTIVE DIRECTORY as our main tool to support the employees in an Australian Bank. Now, I’m currently hired as a Reports/Data Analyst in one of the Telco company in the Philippines. As a Reports Analyst I do daily reports to the managers such as agent’s AHT, CSAT Scores, Reliability and even an admin tasks such as ticket creation. I am knowledgeable in Microsoft offices such as excel sheet, word, and even power point. Have an experience with ads manager in tiktok, can confidently engage with partners/clients. Knows how to use Sendgrid. Answering emails with or without template. Fast typer average 65 WPM.

I totally understand that here in as a Virtual Assistant, I may do multi-tasking, but that’s not gonna be a problem since I am used to it. I may do night shift, but that’s not gonna be a problem since I am used to it. Hiring me would be a total package and great asset in your company.