Paul Eidelbert Catindig

About the Candidate

Paul Eidelbert
Catindig
Customer Service Representative
+639064086478 · [email protected] ·
Sta. Catalina, Binalonan, Pangasinan, 2436, Philippines

SUMMARY

Detail-oriented IT graduate with 2 years of experience in customer service and support roles. Skilled in troubleshooting technical issues, managing client inquiries, and delivering high-quality service in fast- paced environments. Adept at using CRM tools, documenting user feedback, and collaborating with cross-functional teams to improve system performance and customer satisfaction. Known for strong communication, problem-solving, and a proactive approach to resolving technical and user-related concerns. Eager to apply IT knowledge and service experience to roles in tech support, helpdesk operations, or systems administration.

WORK EXPERIENCE

Teleperformance 2023 – Present

Customer Service Representative
Dedicated and empathetic professional with proven experience delivering exceptional customer support in fast-paced environments. Skilled in resolving inquiries, managing complaints, and fostering customer loyalty through clear communication and problem-solving. Adept at using CRM systems, handling high call volumes, and collaborating with cross-functional teams to enhance service quality and customer satisfaction.

EDUCATION

Pangasinan State University
2018 – 2023

Bachelor of Science in Information Technology
Focused on software development, network administration, database management, and IT support. Completed hands-on projects in web development, systems analysis, and cybersecurity. Gained practical experience in troubleshooting, technical documentation, and collaborative problem- solving.

Phinma Upang 2016 – 2018

Technical Vocational – Information Technology
Completed intensive training in computer systems, software applications, and basic programming. Gained hands-on experience in hardware troubleshooting, network setup, and IT support. Developed practical skills in Microsoft Office, web design, and database management using tools like MySQL and HTML/CSS.

SKILLS
Hardware & Software Troubleshooting Web Development
Active Listening Multitasking
Verbal & Written Communication Team Collaboration
Empathy & Patience

REFERENCES
Lee Angel Ranzhez
Teleperformance / Team Leader
Email : [email protected]